Drata

CISO

• Partner with Sales, Customer Success, and Marketing teams on strategic enterprise opportunities.
• Lead executive briefings and CISO-to-CISO conversations.
• Represent Drata at industry conferences and regional roundtables.
• Provide advice to C-suite on emerging regulatory shifts and industry risks.
• Raise the overall security and GRC bar across Drata and industry-wide.
• Equip sales teams with the necessary security and GRC context.
• Influence product roadmap and go-to-market growth strategies.
• Collaborate with internal security and GRC team members to support critical initiatives.

Field CISO

Salesforce Administrator

• Administer and support Drata’s Salesforce instance and supporting systems
• Contribute as part of the GTM Systems team to implement roadmap initiatives
• Maintain and optimize CPQ, pricing, quoting, and opportunity workflows
• Manage pre-production and production environments, deploy changes, and ensure integrity of changes made to production systems
• Maintain field hygiene, object architecture, and data governance standards
• Troubleshoot system issues and perform root cause analysis
• Ensure documentation and user training materials are updated
• Support integrations and data flows between Salesforce and external systems
• Build and maintain reports and dashboards that support pipeline management
• Conduct regular system audits and health checks
• Collaborate with IT, security, and compliance teams to ensure proper role-based access and system availability
• Stay current with Salesforce platform changes

Senior Salesforce Administrator

Sales Development Rep

• Research accounts, identify key players and generate interest through cold discovery calls, and email campaigns
• Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of activity including outbound cold calls, emails, & social selling
• Discovering new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator, Twitter
• Responding to inbound customer interest and developing these accounts to create opportunities
• Utilize your active listening skills to understand and uncover customer needs and business problems
• Achieving, and exceeding, weekly/monthly metrics (meetings, qualified opportunities, new contacts, etc.)
• Responsible for accurately tracking customer interactions and information in our CRM, Salesforce
• Conduct high-level conversations with C-Suite executives in prospect accounts
• Thrive on change while remaining highly organized, optimistic, and coachable

Sales Development Representative

• Research accounts, identify key players and generate interest through cold discovery calls and email campaigns
• Build and manage an accurate sales pipeline; maintain a high volume of activity
• Discover new leads through internet research and social media monitoring
• Respond to inbound customer interest and develop these accounts
• Achieve and exceed weekly/monthly metrics
• Conduct high-level conversations with C-Suite executives

Program Manager

• Identify and prioritize AI opportunities to reduce manual work in Revenue Marketing workflows
• Design, build, and ship end-to-end workflows integrating AI functionalities
• Drive adoption and enablement among non-technical marketers through training and documentation
• Measure and optimize initiatives defining KPIs and partnering with Data and RevOps
• Govern responsibly ensuring compliance with Security, Legal, and IT on AI usage

Program Manager, AI Marketing

• Drive strategic outbound prospecting campaigns to identify potential customers
• Research commercial accounts and generate interest through cold discovery calls, email campaigns, and social selling
• Methodically qualify and manage an accurate sales pipeline
• Track customer interactions and information in CRM, Salesforce
• Conduct high-level conversations with C-Suite executives
• Achieving and exceeding weekly/monthly metrics

Sales Development Representative, Emerging

Marketing Operations

• Drive the execution and optimization of multi-channel marketing campaigns
• Identify opportunities to apply AI/LLM-based tools to marketing operations workflows and prototype solutions independently
• Build predictive lead scoring models and automated content or subject line personalization
• Document workflows and keep the team's automation framework current
• Own data hygiene standards for lead source and campaign metadata
• Enforce QA processes for email deliverability and accuracy
• Ensure workflows comply with GDPR/CCPA
• Collaborate with Marketing Analytics on reporting needs and campaign performance tracking
• Partner with Platform Ops on tool integrations

Senior Marketing Operations Specialist

Support Engineer

• Lead, coach, and develop a team of Technical Support Engineers and/or Specialists, providing clear performance expectations, regular feedback, and career development support.
• Manage day-to-day support operations, including queue health, case quality, escalation handling, staffing coverage, and SLA adherence.
• Serve as a point of leadership escalation for high-priority customer issues, helping the team drive timely resolution and clear communication.
• Build strong partnerships with Engineering, Product, Customer Success, and other internal stakeholders to improve issue resolution, bug escalation, and customer outcomes.
• Establish and refine support processes, workflows, runbooks, and escalation paths that improve consistency, efficiency, and customer experience.
• Use support metrics and qualitative insights to identify trends, remove friction, and drive operational improvements across the support organization.
• Ensure the team is equipped to troubleshoot issues involving integrations, APIs, SSO/SCIM, cloud providers, and platform workflows.
• Partner with leadership on hiring, onboarding, workforce planning, and organizational design as the team scales.
• Review customer escalations, incident patterns, and support feedback to surface product gaps, tooling needs, and enablement opportunities.
• Foster a culture of accountability, empathy, technical excellence, and continuous improvement.

Technical Support Manager

• Lead and develop Technical Support managers, senior technical contributors, and broader support team structures through clear expectations, coaching, and succession planning.
• Own the strategy and execution of technical support operations, including escalations, case quality, staffing models, SLA performance, and customer outcomes.
• Act as a senior escalation point for critical customer issues, ensuring strong cross-functional coordination, executive visibility, and timely resolution.
• Partner closely with Engineering, Product, Customer Success, and Support Operations to improve supportability, reduce friction, and strengthen customer outcomes.
• Build and refine scalable support processes, organizational structures, workflows, and escalation frameworks that enable long-term growth.
• Use operational metrics, team insights, and customer feedback to identify trends and drive strategic improvements across the support organization.
• Ensure the organization is equipped to troubleshoot and support issues involving integrations, APIs, SSO/SCIM, cloud providers, and platform workflows.
• Partner with leadership on headcount planning, hiring strategy, onboarding, performance management, and long-term organizational design.
• Review escalation patterns, incident trends, and support feedback to identify systemic gaps, influence product improvements, and prioritize enablement opportunities.
• Drive a culture of accountability, technical excellence, customer empathy, and continuous improvement across the technical support organization.

Senior Manager, Technical Support

• Lead, coach, and develop a team of Technical Support Engineers
• Manage day-to-day support operations, including queue health and case quality
• Serve as a point of leadership escalation for high-priority customer issues
• Build partnerships with Engineering and Product teams for improvement
• Establish and refine support processes, workflows, and escalation paths
• Use metrics to identify trends and drive operational improvements
• Ensure the team can troubleshoot issues involving integrations and APIs
• Partner on hiring and organizational design as the team scales

Manager, Technical Support

• Act as the primary interface for incoming support inquiries
• Provide comprehensive support for Tier 1 and designated Tier 2 complexities
• Analyze and remedy concerns regarding platform functionality and various integrations
• Route sophisticated technical hurdles to advanced engineers or internal partners
• Manage support interactions involving REST APIs and identity management tools
• Maintain professional and empathetic dialogue with customers
• Leverage internal platforms like Intercom and Jira to oversee ticket lifecycles
• Develop content for the knowledge base
• Perform technical validation and testing to replicate bugs reported by users
• Identify emerging support patterns or recurring friction points
• Collaborate across Product and Engineering departments

Associate Technical Support Engineer

• Act as the primary interface for incoming support inquiries
• Provide comprehensive support for Tier 1 and designated Tier 2 complexities
• Analyze and remedy concerns regarding platform functionality and integrations
• Route sophisticated technical hurdles to advanced engineers or internal partners
• Manage support interactions involving REST APIs and authentication processes
• Maintain professional dialogue with customers, ensuring consistent status reports
• Leverage internal platforms like Intercom and Jira to oversee ticket lifecycles
• Develop content for the knowledge base and contribute to help articles
• Perform technical validation and testing to replicate bugs reported by users
• Identify emerging support patterns and communicate insights to the team
• Collaborate across Product and Engineering departments to elevate user experience

Account Executive

• Own a full cycle commercial sales motion from prospecting through close
• Generate and manage pipeline through outbound prospecting, referrals, partnerships, and territory development
• Identify and prioritize prospects aligned to Drata’s ICP
• Lead consultative discovery with senior stakeholders to uncover business pain
• Build and execute thoughtful account and territory strategies to drive pipeline creation and revenue growth
• Run a disciplined sales process, including qualification and accurate forecasting

Commercial Account Executive

AI Engineer

• Stay deeply hands-on by writing code, designing systems, and reviewing PRs
• Own critical paths and pair with engineers on the hardest parts of the product
• Set the bar for engineering quality through your own work
• Lead a small, focused team of engineers and grow it thoughtfully over time
• Set clear goals, run good 1:1s, and create an environment where engineers do their best work
• Give direct, useful feedback and help engineers grow in their careers
• Invest in the basics of management: hiring, performance, career growth, and team health
• Partner with leadership to grow into the formal management craft
• Set the technical direction for AI-driven analytics and the data foundation underneath it
• Define multi-tenant data access patterns that safely serve customer-scoped data at scale
• Make sound build, buy, and adopt decisions for the team's tooling
• Drive end-to-end delivery from spec to GA

Manager, AI Engineering – Analytics

Product Marketing

• Support and drive end-to-end GTM planning and execution for major launches, strategic feature releases, and cross-functional initiatives across Drata's product portfolio
• Act as a product marketing DRI across Product, Marketing, Sales, Customer Success, and Enablement—driving alignment and execution through influence and quality of work
• Build and maintain launch plans, timelines, deliverables, dependencies, and readiness criteria so every stakeholder knows what's needed and when
• Help run and improve the NPI process and related launch frameworks, templates, and governance on a day-to-day basis
• Contribute to the recurring communications cadence keeping GTM leadership, ELT, and the revenue org informed on launches, risks, milestones, and upcoming initiatives
• Produce the core internal and external assets required for launches—messaging, decks, one-pagers, launch briefs, enablement materials, and executive-ready content
• Gather field input, stakeholder feedback, and launch learnings to continuously sharpen messaging, process, and execution quality

Field CISO

Senior Salesforce Administrator

Sales Development Representative

Sales Development Representative

Program Manager, AI Marketing

Sales Development Representative, Emerging

Senior Marketing Operations Specialist

Technical Support Manager

Senior Manager, Technical Support

Manager, Technical Support

Associate Technical Support Engineer

Associate Technical Support Engineer

Commercial Account Executive

Manager, AI Engineering – Analytics

Principal Product Marketing Manager