Customer Success Manager

• Manage day-to-day communications with clients across APAC, ensuring timely support and engagement.
• Lead onboarding and implementation for new accounts, ensuring successful adoption of our AI-driven SaaS platform.
• Proactively identify and anticipate client issues based on usage patterns and feedback.
• Collaborate with Product & Engineering teams to implement client requirements and relay feedback for continuous improvement.
• Prioritize and troubleshoot client issues, following through to resolution.
• Develop deep expertise in DiligenceVault platform functionalities and become a subject matter expert.
• Maintain and update the company knowledge base, product updates, and lead webinar or training sessions for clients.
• Serve as the main point of contact for clients while collaborating closely with the global Client Success team.
• Coordinate between Sales and Product teams to support delivery of new modules and functionalities.
• Own the renewal process and ensure consistent client satisfaction.
• Occasionally travel within Australia for client meetings, conferences, and industry events.

Client Success Manager

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Customer Success Manager