DiligenceVault

Full-stack Engineer

• Build and enhance features across the full stack from frontend UI (Angular/Vue.js) to backend APIs and Python services.
• Collaborate with product, design, and engineering teams to plan, build, and ship high-quality software.
• Write scalable, secure, and maintainable code for AI-driven fintech applications.
• Contribute to system design, architecture decisions, and DevOps pipeline improvements.
• Troubleshoot production issues, optimize performance, and write unit and integration tests.
• Take ownership of features end-to-end and continuously improve user experience, reliability, and code quality.

Full Stack Software Engineer

Customer Success Manager

• Manage day-to-day communications with clients across APAC, ensuring timely support and engagement.
• Lead onboarding and implementation for new accounts, ensuring successful adoption of our AI-driven SaaS platform.
• Proactively identify and anticipate client issues based on usage patterns and feedback.
• Collaborate with Product & Engineering teams to implement client requirements and relay feedback for continuous improvement.
• Prioritize and troubleshoot client issues, following through to resolution.
• Develop deep expertise in DiligenceVault platform functionalities and become a subject matter expert.
• Maintain and update the company knowledge base, product updates, and lead webinar or training sessions for clients.
• Serve as the main point of contact for clients while collaborating closely with the global Client Success team.
• Coordinate between Sales and Product teams to support delivery of new modules and functionalities.
• Own the renewal process and ensure consistent client satisfaction.
• Occasionally travel within Australia for client meetings, conferences, and industry events.

Client Success Manager

Client Services Representative

• Deliver exceptional support experiences to global clients of the DiligenceVault platform
• Act as first line of support for asset managers, institutional investors, and financial professionals
• Manage support tickets and live client calls
• Troubleshoot platform-related issues, integrations, and resolve queries accurately and quickly
• Conduct product training sessions and webinars to drive adoption
• Collaborate with Product & Engineering to escalate issues and share client feedback
• Document product FAQs, knowledge base articles, and troubleshooting guides
• Perform incident tracking, root cause analysis, and ensure timely resolution
• Become a DiligenceVault platform expert and guide clients in best practices

Full Stack Software Engineer

Client Success Manager

Client Support Associate