Winnow

Data Scientist

• Use your data skills to enhance the confidence and accuracy for our AI models
• Developing and refining complex queries and reports to help other team members execute their roles
• Performing ongoing data analysis to present back insights to clients
• Shape our data processes to optimize efficiency while reducing costs
• Imagine and deliver insightful analysis aiming at improving our user experience
• Monitor and manage the existing fleet of models in the field, and ensure new clients benefit from AI no less than 1 month after installation
• Produce and track key performance indicators
• Take on more complex data analysis problems

Support Engineer

• Own client issues end-to-end. Receive, assess, and resolve technical requests within SLA - diagnosing problems, performing root cause analysis, and escalating complex issues to the engineering team in a structured way.
• Monitor proactively. Track the daily performance of Winnow systems across your client base and contact sites before small issues become big ones.
• Work hands-on with hardware. Support, install, and maintain Winnow Vision systems (cameras, scales, tablets, connectivity) in live kitchen environments, and manage local stock, assembly, and shipping of equipment for client deployments.
• Be on-site where it matters. Visit client kitchens across the Riviera Maya to install, troubleshoot, and train, building trusted relationships with chefs and F&B teams.
• Turn knowledge into assets. Develop product documentation and contribute to our internal knowledge base so the whole support team improves with every ticket.
• Report on what counts. Produce regular site performance reports and contribute to weekly and monthly support KPIs.

Data Scientist

Technical Support Engineer, L1/L2