Winnow

Customer Success Manager

• - Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
• - Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
• - Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
• - Proactively analyse client reports and troubleshoot with the client where needed
• - Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• - Identify opportunities to improve processes, customer’s experience and product
• - Support our front line tech and customer support team with clients enquiries where required

Customer Success Executive, Arabic Speaker – Entry Level

• Manage and grow Europe’s client portfolio and lead implementation projects across locations
• Build strong relationships with clients to ensure adoption and success of Winnow systems
• Understand clients’ current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with clients; train multi-disciplined teams in person and remotely
• Take consultative approach to keep clients engaged in utilising Winnow system to manage their food waste reduction
• Proactively analyse client reports, troubleshoot issues, and implement changes where necessary
• Manage KPIs jointly with clients and Winnow senior team members to ensure system delivers a strong business case
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)
• Support front line tech and customer support teams with client enquiries where required
• Travel regularly across Europe as part of the role
• Work with Operations team to manage processes, systems and controls enabling business scale and growth

Customer Success Manager, Spanish Speaker

• Winnow addresses food waste using technology and AI (Winnow Vision) to automatically track food waste in kitchens
• Company founded in London (2013) operating in 90+ countries with offices including Chicago; blue-chip customers like Accor, IKEA, IHG, Marriott, Compass Group
• Winnow’s clients typically reduce food waste value by 50% and improve profitability for operations
• Company praised in Forbes and awarded by World Economic Forum and other industry lists
• Company values: equal parts head and heart; bravely honest; people of action; bound by food; hungry and humble; people and planet positive
• Role: Lead Customer Success delivery for Americas, growing Strategic accounts and ensuring operational KPIs are met
• Manage a small Customer Success team, report to Managing Director for Americas, and collaborate with Support, Product and Data Services
• Responsible for devising strategy and action-oriented implementation plans, minimising churn, securing positive NPS, and delivering account performance

Customer Success Executive, Arabic Speaker – Entry Level

Customer Success Manager, Spanish Speaker

Customer Success Manager, Team Lead