Winnow

Customer Success Manager

• Winnow addresses food waste using technology and AI (Winnow Vision) to automatically track food waste in kitchens
• Company founded in London (2013) operating in 90+ countries with offices including Chicago; blue-chip customers like Accor, IKEA, IHG, Marriott, Compass Group
• Winnow’s clients typically reduce food waste value by 50% and improve profitability for operations
• Company praised in Forbes and awarded by World Economic Forum and other industry lists
• Company values: equal parts head and heart; bravely honest; people of action; bound by food; hungry and humble; people and planet positive
• Role: Lead Customer Success delivery for Americas, growing Strategic accounts and ensuring operational KPIs are met
• Manage a small Customer Success team, report to Managing Director for Americas, and collaborate with Support, Product and Data Services
• Responsible for devising strategy and action-oriented implementation plans, minimising churn, securing positive NPS, and delivering account performance

Customer Success Manager, Team Lead