Technical Support Engineer, L1/L2

Winnow

Technical Support Engineer managing client issues and maintaining food waste technology in Cancun, Mexico. Collaborating with kitchen teams to support technology installations and problem-solving.

Posted 6/15/2026contractCancún • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AssemblyIoTLinuxSQL

About the role

Key responsibilities & impact

Own client issues end-to-end. Receive, assess, and resolve technical requests within SLA - diagnosing problems, performing root cause analysis, and escalating complex issues to the engineering team in a structured way.
Monitor proactively. Track the daily performance of Winnow systems across your client base and contact sites before small issues become big ones.
Work hands-on with hardware. Support, install, and maintain Winnow Vision systems (cameras, scales, tablets, connectivity) in live kitchen environments, and manage local stock, assembly, and shipping of equipment for client deployments.
Be on-site where it matters. Visit client kitchens across the Riviera Maya to install, troubleshoot, and train, building trusted relationships with chefs and F&B teams.
Turn knowledge into assets. Develop product documentation and contribute to our internal knowledge base so the whole support team improves with every ticket.
Report on what counts. Produce regular site performance reports and contribute to weekly and monthly support KPIs.

Requirements

What you’ll need

Ability to operate as an independent contractor and issue invoices for services rendered.
Fluent English and Spanish, written and spoken.
Experience in a customer support, technical support, or hotel/resort IT role - hospitality tech backgrounds are very welcome.
A keen user of technology with a track record of troubleshooting methodically and explaining solutions clearly.
Self-organised and independent: you manage your own schedule, priorities and client relationships without close supervision - essential in a contractor arrangement.
Calm, measured and consistently service-oriented, including with demanding clients in high-pressure kitchen environments.
**Nice to have**
Experience with data tools: Excel analysis, SQL, data annotation.
Basic Linux and networking knowledge.
ITIL Foundation or similar service-management background.
Experience supporting hardware/IoT devices in the field.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Winnow Website LinkedIn All Job Openings 51 - 200 employees Winnow was founded with a simple belief that food is too valuable to waste. Technical Support Engineer, L1/L2 Job not on LinkedIn 🔥 18 minutes ago 🏢🏡 Cancún – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required Assembly IoT Linux SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own client issues end-to-end. Receive, assess, and resolve technical requests within SLA - diagnosing problems, performing root cause analysis, and escalating complex issues to the engineering team in a structured way.
Monitor proactively. Track the daily performance of Winnow systems across your client base and contact sites before small issues become big ones.
Work hands-on with hardware. Support, install, and maintain Winnow Vision systems (cameras, scales, tablets, connectivity) in live kitchen environments, and manage local stock, assembly, and shipping of equipment for client deployments.
Be on-site where it matters. Visit client kitchens across the Riviera Maya to install, troubleshoot, and train, building trusted relationships with chefs and F&B teams.
Turn knowledge into assets. Develop product documentation and contribute to our internal knowledge base so the whole support team improves with every ticket.
Report on what counts. Produce regular site performance reports and contribute to weekly and monthly support KPIs. 🎯 Requirements
Ability to operate as an independent contractor and issue invoices for services rendered.
Fluent English and Spanish, written and spoken.
Experience in a customer support, technical support, or hotel/resort IT role - hospitality tech backgrounds are very welcome.
A keen user of technology with a track record of troubleshooting methodically and explaining solutions clearly.
Self-organised and independent: you manage your own schedule, priorities and client relationships without close supervision - essential in a contractor arrangement.
Calm, measured and consistently service-oriented, including with demanding clients in high-pressure kitchen environments.
**Nice to have**
Experience with data tools: Excel analysis, SQL, data annotation.
Basic Linux and networking knowledge.
ITIL Foundation or similar service-management background.
Experience supporting hardware/IoT devices in the field. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingroot cause analysishardware supportinstallationmaintenancedata analysisSQLLinuxnetworkingIoT device support

Soft Skills

independent contractorclient relationship managementself-organizationservice-orientedcalm under pressurecommunicationmethodical problem-solvingtrust-buildingtrainingreporting

Certifications

ITIL Foundation