About the role
- Be the voice of the customer and domain specialist for HCM Core.
- Contribute to next generation HCM Core solutions and deliver end-user focused features.
- Conduct research and discovery to shape and validate requirements, write user stories, and use prioritization techniques to manage the backlog.
- Engage with customers by monitoring enhancement requests and conducting analysis for business and functional requirements.
- Work across teams to identify impact, workarounds, and solutions for customer-facing issues.
- Handle time sensitive escalated issues and assist customer support teams by reviewing and documenting replication steps.
- Provide logical, sometimes complex, requirements for solving customer issues and assist with customer-facing documentation.
Requirements
- Passionate about HR Systems with a solid understanding of Product Management best practice.
- 5+ years of experience working in a relevant role, such as a product manager, business analyst, support analyst, or consultant.
- A highly motivated, quick learner, who thrives on creatively solving tough problems in a fast-paced agile environment.
- Experience researching, summarizing, and prioritizing customer business requirements.
- Demonstrated success working with product teams building products that customers love and that deliver results.
- Strong analytical skills and a demonstrated ability to use data to drive decision making in product development.
- Excellent interpersonal and customer relationship skills.
- Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks.
- Motivated to continue learning and become an expert in HCM.
- Flex Work: spend at least half (50%) of our time each quarter in the office or in the field; flexible schedule.
- Opportunity to come together in our offices for important moments.
- Ability to create a flexible schedule that caters to your business, team, and personal needs.
- Want Information about Workday Benefits? Please visit this benefits site!
- Commitment to providing reasonable accommodations for qualified individuals with disabilities and others during the application process.
- Inclusive, employee-centric culture focused on development, community, and sustainability.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HCM Core solutionsuser storiesprioritization techniquesbusiness requirements analysiscustomer-facing documentationdata-driven decision makingagile methodologyproduct management best practicesproblem-solvingrequirements gathering
Soft skills
interpersonal skillscustomer relationship skillsanalytical skillstime managementcreativitymotivationadaptabilitycollaborationcommunicationorganizational skills