Wildix

Support Engineer

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores
• Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack
• Collaborate with project delivery and engineering teams on technical validation and remote diagnostics
• Perform structured network checks, assess PoE and internet readiness, and help onboard new locations
• Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms
• Liaise with third-party installation partners and help ensure quality standards are met
• Document recurring issues and contribute to internal support and training materials
• Support remote access configuration and ensure systems are online and monitorable
• Travel occasionally for site visits during pilot rollouts and escalated support cases

Technical Support Engineer

Sales

• Lead revenue generation and growth initiatives for the France region, ensuring targets are met or exceeded.
• Develop and implement effective sales strategies and processes to accelerate growth.
• Collaborate closely with channel partners to manage pipelines, nurture prospects, and maximize sales opportunities.
• Ensure partners are fully equipped with the resources needed to drive growth.
• Develop and execute a GTM strategy in partnership with cross-functional teams.
• Align marketing, sales, and product teams to optimize reach, drive engagement, and capture market share.
• Oversee and support multiple teams across France.
• Drive hiring, onboarding, and ongoing development to ensure team members have the tools and skills needed to succeed.
• Cultivate a collaborative, high-performance team culture.
• Work in partnership with product, marketing, and support teams to ensure an optimal customer experience.
• Advocate for the French region internally to align resources and support as needed.
• Continuously assess the market, identifying opportunities for expansion and areas for improvement.
• Adapt strategies as needed to respond to changes in market conditions, competitor activities, or partner needs.

Sales Country Manager

Network Operations

• Work closely with our dynamic R&D and Support teams
• Monitor our infrastructure and clients’ systems 24/7
• React to incidents, make critical decisions, and take ownership
• Continuously improve our monitoring systems
• Provide support to our partners via phone and tickets during non-business hours, ensuring their needs are met

NOC Engineer

Customer Success Manager

• Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner.
• Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed.
• Build and maintain strong relationships with partners through regular communication and support.
• Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.
• Identify and act on upsell and cross-sell opportunities aligned with partner needs.

Customer Success Specialist

Sales Engineer

• Engage with potential clients to understand their business needs and technical requirements, providing expert advice on Wildix UCaaS solutions
• Conduct detailed assessments of client infrastructure to recommend appropriate solutions
• Collaborate with the sales team to design customized UCaaS solutions, including network design, integration strategies, and deployment plans
• Develop comprehensive solution architectures and create detailed proposals, diagrams, and presentations for clients
• Maintain expertise in Wildix UCaaS products, features, and capabilities, staying updated on industry trends and providing guidance to internal teams and clients
• Conduct engaging product demonstrations tailored to specific client requirements, addressing technical inquiries and ensuring client understanding
• Support the sales team throughout the sales cycle, from lead qualification to deal closure, addressing technical objections and negotiating technical aspects of contracts
• Provide feedback to the product development team based on client requirements and market trends
• Contribute to the development of sales enablement materials, technical documentation, and training resources
• Set-up a Wildix solution like PBX and support new partners in their first implementations if required. This role will require travel.