Wildix

Support Engineer

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail store
• Assist with VoIP system configuration and DECT network setup (Wildix / x-hoppers stack)
• Collaborate with project delivery and engineering teams to provide technical validation and remote diagnostics
• Perform structured network checks, assess PoE and internet readiness, and help onboard new locations
• Offer technical support to both customers and internal teams via ticketing, email, and real-time communication platforms
• Liaise with third-party installation partners, ensuring quality standards are met
• Document recurring issues and contribute to internal support and training documentation
• Support remote access configuration and ensure all systems are online and monitorable
• Travel occasionally for in-person site visits during pilot rollouts and escalated support cases

Technical Support Engineer, VoIP

Performance Marketing

• Plan and execute lead generation campaigns, and track, measure, and communicate their results (creating and maintaining up-to-date MQL reports and dashboards)
• Work closely with the Sales team of Germany and Austria, and Switzerland (BDR and Hunter), and make sure lead generation activities and outreach are aligned
• Take over responsibility for planning, scheduling, promoting, and executing onsite events (Wildix roadshows, national trade shows) in Germany, Austria, and Switzerland
• Monitor KPIs and ROI (CAC, budget control, data)
• Collaborate with the global marketing team, proactively provide feedback on the material and marketing activities, and share your new ideas
• Be open to travel to meet the team or for Business events (trade shows, roadshows) when required

Senior Demand Generation Specialist – DACH market

Client Partner

• Cultivate and manage channel partner relationships to drive revenue growth and achieve MRR objectives
• Provide end-to-end account management, ensuring partners receive the support and resources needed for success
• Offer sales coaching and support, executing aligned sales strategies to accelerate revenue growth
• Manage partner pipeline and forecasting
• Continually develop, enhance, and execute Territory Plans to maximize market penetration and partner performance
• Facilitate co-op marketing campaigns and sales initiatives to drive partner engagement and revenue
• Identify areas of improvement for partners through gap and SWOT analysis, coordinating resolution activities such as training sessions and cross-departmental consultations
• Monitor and support partner sales activities, including pipeline management and co-op sales processes
• Support partners in aligning with compliance requirements
• Traveling regularly for business needs

Partner Development Manager – DACH Market

Customer Success Manager

• Promptly respond to partner queries via email, live chat, video, phone, and SFPC tickets.
• Escalate serious complaints immediately to PDMs or relevant departments to ensure quick resolution.
• Collaborate with colleagues and management to deliver the best solutions for partner needs.
• Identify recurring challenges and proactively suggest improvements.
• Actively identify upsell and cross-sell opportunities during partner interactions.
• Provide logistical, administrative, and commercial assistance, including support during partner onboarding.

Customer Success Specialist

Security Engineer

Hello! ✨ We’re Wildix , a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect.
About The Role
We are looking for an experienced Infrastructure Security Engineer to strengthen and harden our AWS-based infrastructure.
What You Will Do…
Harden AWS accounts, VPCs, and workloads by enforcing best-practice configurations and policies.
Build security automation to detect and remediate misconfigurations.
Collaborate with DevOps and SRE to embed security into infrastructure provisioning and deployments.
Lead AWS security assessments, penetration testing coordination, and remediation efforts.
Provide security guidance during architectural planning and new service deployments.