Wildix

Customer Success Manager

• Lead the global TSD strategy across key markets, building and managing high-impact distributor partnerships, driving revenue growth, and optimizing pipeline and partner performance.
• Accelerate partner-led revenue by aligning joint business plans, enabling co-selling, positioning partners as trusted advisors, and tracking KPIs to maximize pipeline, conversion, and MRR.
• Oversee global partner enablement programs, including onboarding, training, and certifications, ensuring partners have the tools, resources, and support to succeed.
• Design and manage partner programs, tiered benefits, and incentive structures, including commissions, to drive engagement, ROI, and measurable growth.
• Streamline partner operations, remove roadblocks, optimize workflows, and drive adoption of partner portals and rules of engagement for consistent global execution.
• Monitor partner performance, pipeline, and market trends, translating insights into actionable strategies to expand partnerships, prevent churn, and support growth.
• Align partner initiatives with Sales, Marketing, IT, Product, and Customer Success, leading system and process improvements to ensure strategic execution and global visibility.

Head of Global Partner Success and Programs

Manager

• Engage closely with key technical partners on high-priority projects, ensuring smooth delivery while maintaining transparency and visibility.
• Work alongside the Delivery Lead and other stakeholders to clarify project scope, objectives, and success criteria.
• Facilitate collaboration among diverse teams, including developers, product owners, and architects, to streamline planning, execution, and delivery.
• Organize and lead meetings with tech partners, including daily stand-ups, sprint planning, reviews, and retrospectives.
• Monitor project progress, identify potential risks, and collaborate with the Delivery Lead to devise and implement mitigation strategies.
• Cultivate a collaborative and innovative work culture that emphasizes teamwork and continuous improvement.
• Manage stakeholder relationships, ensuring communication is timely and effective to manage expectations and strengthen partnerships.
• Identify and act on opportunities to enhance processes, tools, and practices, contributing to the team's growth and efficiency.
• Stay informed about the latest trends and best practices in delivery management, enriching the team's knowledge base.

Project Delivery Manager

Business Development Rep

• Identify, qualify, and manage new opportunities by prospecting potential partners and handling inbound leads from both partners and end-users.
• Support new partners through their onboarding journey to help them become fully certified, confident, and ready to sell.
• Prospect and generate new outbound leads to grow our partner portfolio.
• Analyze and qualify inbound leads from potential partners and end-users.
• Conduct discovery calls to understand prospect needs and identify key challenges.
• Hand over qualified partner and end-user opportunities to the Regional Channel Manager (RCM) for follow-up and deal closure.
• Coordinate with internal teams to help partners complete key milestones in their activation journey.
• Keep partner information and onboarding progress up to date in the CRM.
• Assist in reactivating partners who have not met expected performance levels.
• Contribute to achieving quarterly KPIs, with MRR as the main focus.
• Participate in occasional travel for training and business needs.

Business Development Representative

DevOps Engineer

• Own and continuously improve deployment processes and CI/CD pipelines across development and production environments, with a strong focus on automation and reliability.
• Design, operate, and evolve scalable, highly available infrastructure, including disaster recovery and production performance.
• Contribute to architectural decisions, participate in technical discussions, and help troubleshoot complex system issues.
• Ensure the reliability, scalability, and stability of production systems throughout their lifecycle, including releases and patching.
• Build and maintain automation and tooling using scripting languages such as Bash and Python.
• Work closely with engineering, product, and QA teams to deliver secure, robust, and scalable applications.
• Promote best practices around documentation, operational processes, and knowledge sharing.

Head of Global Partner Success and Programs

Project Delivery Manager

Business Development Representative

Senior DevOps Engineer