Wildix

Accountant

• Manage accounts receivable and accounts payable processes, including payment reconciliation, issue resolution, and support for Billing-on-Behalf invoicing and partner onboarding.
• Oversee bi-weekly payroll through Remote.com, maintain payroll records, and ensure accurate salary and commission data in BambooHR while serving as the main Finance liaison for the EOR.
• Record and reconcile financial transactions across bank accounts, PayPal, and Stripe in SAP, ensuring proper documentation for expenses, credit cards, and reimbursements.
• Supervise U.S. tax and regulatory compliance, coordinating with external providers for corporate tax, sales tax, telecommunications tax, and vendor tax reporting (1099), including FCC filings.
• Lead the month-end and year-end close processes for the U.S. entity and prepare financial data for group consolidation and external audit.
• Provide financial guidance to employees and contractors on expense reporting, invoicing procedures, and financial policies while supporting HR in onboarding and offboarding processes.
• Collaborate with IT, Operations, and Management to ensure compliant and efficient billing and invoicing processes, including advising on tax implications and process improvements.

Operations

• Prepare and submit high volumes of porting orders and DID (Direct Inward Dialing) requests to carriers with high accuracy
• Work with carrier portals and internal systems to manage porting requests and ensure data integrity
• Review and validate documentation such as Letters of Authorisations and invoices to ensure compliance with carrier requirements
• Take ownership of the end-to-end porting process and proactively resolve issues that may arise
• Provide timely status updates and respond to partner inquiries in a professional and efficient manner
• Identify and escalate recurring issues with carriers to ensure prompt resolution
• Collaborate with cross-functional teams to resolve complex customer cases
• Maintain and update documentation related to porting processes and best practices

Voice Operations Specialist

Salesforce Consultant

• Work closely with IT and stakeholders to gather requirements and translate them into effective technical solutions.
• Conduct technical analysis to define scalable, feasible solutions that align with business objectives.
• Build and maintain high-performing Salesforce solutions using declarative tools.
• Identify, debug, and resolve complex technical issues to minimize downtime and enhance performance.
• Stay updated on Salesforce releases, new features, and best practices to continuously improve the system.

Salesforce Developer

• Work closely with admins, IT, and stakeholders to gather requirements and translate them into effective technical solutions.
• Conduct technical analysis to define scalable, feasible solutions that align with business objectives.
• Build and maintain high-performing Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, and Triggers.
• Ensure smooth deployments using Git, CI/CD pipelines, and Salesforce DevOps best practices.
• Identify, debug, and resolve complex technical issues to minimize downtime and enhance performance.
• Stay updated on Salesforce releases, new features, and best practices to continuously improve the system.

Security Engineer

• Drive continuous security improvements in AWS based on SIP findings.
• Maintain “100% Green” status in AWS Trusted Advisor and Security Hub.
• Own IAM security, enforcing MFA, auditing admin access, rotating keys, and implementing least-privilege roles.
• Manage temporary privileged access workflows to ensure secure, time-bound access.
• Lead the lifecycle of infrastructure security findings, from triage to remediation and verification.
• Build and operate centralized logging and SIEM for full visibility and threat response.
• Collaborate with DevOps/SRE teams to embed security into provisioning and deployments.
• Coordinate AWS security assessments and penetration testing, driving remediation.
• Provide security guidance for architecture and new services, ensuring best-practice implementation.

Infrastructure Security Engineer

Frontend Engineer

• Develop and maintain features for our communication platform, x-bees, using React and Typescript
• Integrate Salesforce CRM to enable real-time data flow and collaboration between platforms
• Utilise React Router v6, TanStack Query, and MUI to deliver modern and user-friendly interfaces
• Collaborate closely with cross-functional teams to understand requirements and deliver high-quality solutions
• Optimise application performance and scalability, using both your expertise and AI-enhanced tools
• Stay updated with the latest front-end technologies and best practices

Frontend Developer, React, Typescript

Customer Success Manager

• Lead the global TSD strategy across key markets, building and managing high-impact distributor partnerships, driving revenue growth, and optimizing pipeline and partner performance.
• Accelerate partner-led revenue by aligning joint business plans, enabling co-selling, positioning partners as trusted advisors, and tracking KPIs to maximize pipeline, conversion, and MRR.
• Oversee global partner enablement programs, including onboarding, training, and certifications, ensuring partners have the tools, resources, and support to succeed.
• Design and manage partner programs, tiered benefits, and incentive structures, including commissions, to drive engagement, ROI, and measurable growth.
• Streamline partner operations, remove roadblocks, optimize workflows, and drive adoption of partner portals and rules of engagement for consistent global execution.
• Monitor partner performance, pipeline, and market trends, translating insights into actionable strategies to expand partnerships, prevent churn, and support growth.
• Align partner initiatives with Sales, Marketing, IT, Product, and Customer Success, leading system and process improvements to ensure strategic execution and global visibility.

Head of Global Partner Success and Programs

Manager

• Engage closely with key technical partners on high-priority projects, ensuring smooth delivery while maintaining transparency and visibility.
• Work alongside the Delivery Lead and other stakeholders to clarify project scope, objectives, and success criteria.
• Facilitate collaboration among diverse teams, including developers, product owners, and architects, to streamline planning, execution, and delivery.
• Organize and lead meetings with tech partners, including daily stand-ups, sprint planning, reviews, and retrospectives.
• Monitor project progress, identify potential risks, and collaborate with the Delivery Lead to devise and implement mitigation strategies.
• Cultivate a collaborative and innovative work culture that emphasizes teamwork and continuous improvement.
• Manage stakeholder relationships, ensuring communication is timely and effective to manage expectations and strengthen partnerships.
• Identify and act on opportunities to enhance processes, tools, and practices, contributing to the team's growth and efficiency.
• Stay informed about the latest trends and best practices in delivery management, enriching the team's knowledge base.

Project Delivery Manager

Business Development Rep

• Identify, qualify, and manage new opportunities by prospecting potential partners and handling inbound leads from both partners and end-users.
• Support new partners through their onboarding journey to help them become fully certified, confident, and ready to sell.
• Prospect and generate new outbound leads to grow our partner portfolio.
• Analyze and qualify inbound leads from potential partners and end-users.
• Conduct discovery calls to understand prospect needs and identify key challenges.
• Hand over qualified partner and end-user opportunities to the Regional Channel Manager (RCM) for follow-up and deal closure.
• Coordinate with internal teams to help partners complete key milestones in their activation journey.
• Keep partner information and onboarding progress up to date in the CRM.
• Assist in reactivating partners who have not met expected performance levels.
• Contribute to achieving quarterly KPIs, with MRR as the main focus.
• Participate in occasional travel for training and business needs.