Support Specialist L1

Wildix

Support Specialist at Wildix acting as a first contact for partner technical requests. Responsible for issue resolution, service configuration, and collaboration with internal teams and vendors.

Posted 7/5/2026contractRemote • 🇺🇦 UkraineJuniorWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for partner technical requests — make sure each is understood, prioritized and handled professionally
Take ownership of requests end-to-end and proactively resolve issues that arise — handle first-line cases directly and route the rest to the right team, following them through to resolution
Run first-line checks — review logs and traces to pinpoint where an issue sits
Assist with service configuration and provisioning — guide partners and validate the information needed for accuracy
Work with internal systems and external vendor portals, keeping data accurate and requests moving
Provide timely status updates and respond to partner inquiries in a professional, efficient manner
Identify and escalate recurring issues to ensure prompt resolution
Collaborate with cross-functional teams to resolve more complex cases
Maintain and update documentation, guidelines and best practices

Requirements

What you’ll need

Minimum 1 year of experience in customer or technical support
Comfortable with CRM / ticketing tools
Basic troubleshooting and an analytical mindset — able to read logs/data and localize a problem
Experience coordinating with third parties, vendors or other teams
Strong communication and interpersonal skills
Excellent attention to detail and problem-solving abilities
Ability to prioritize tasks and work in a fast-paced environment
Ability to work both independently and as part of a team
A fast learner, comfortable picking up a new technical domain
Fluent English (written and spoken).

Benefits

Comp & perks

Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
Career Growth & Development – Access to programs and events to keep you at the top of your game.
Well-being Support – We offer access to psychology sessions to support your mental and emotional health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingLog AnalysisService ConfigurationData AccuracyIssue Resolution

Soft Skills

Interpersonal SkillsProblem-Solving AbilitiesTask PrioritizationFast LearnerTeam Collaboration