Whatnot

Events

• Own a portfolio of mid-sized events aligned to demand generation and category priorities
• Evaluate and recommend events based on ROI, audience relevance, and competitive landscape
• Partner with Category Marketing, Creative, Sales, and Account management to define goals, messaging, branding, and staffing.
• Lead end-to-end execution of tradeshows and activations, including booth design, fabrication, AV, shipping, and on-site operations
• Manage vendors and agencies: sourcing, negotiation, contracts, and delivery against brand standards
• Assist the sales team in manning the floor during busy times and be able to credibly talk about Whatnot and live shopping
• Build and manage detailed Run of Show documentation and lead on-site execution
• Translate creative concepts into executable production plans
• Own production timelines, sequencing, and logistics from planning through strike
• Lead on-site coordination, including staff scheduling, briefing, and training
• Troubleshoot technical and operational issues in real time
• Own and scale the “Booth-in-a-Box” logistics and checkout process
• Build and manage inventory systems for event assets, swag, and seller kits
• Lead ordering, shipping, and fulfillment for all IRL events
• Develop repeatable processes to improve efficiency and consistency
• Build and manage budgets for mid-sized events
• Track estimates vs. actuals and proactively manage variances
• Identify risks early and adjust scope, vendors, or plans as needed
• Serve as logistics/production lead for mid-sized events and support large scale events

Events Producer

Customer Success Manager

• Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business and goals, navigate objections, build trust quickly, and provide personalized coaching to help Whatnot sellers achieve high growth goals and find long-term success on Whatnot.
• Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
• Use quantitative and qualitative data to find growth opportunities, diagnose seller issues, and make actionable recommendations that improve seller outcomes and team efficiency.
• Test new tactics, playbooks, and strategies that unlock step-change growth for sellers and help the Customer Success and Category teams learn faster.

Account Manager

• Manage a defined book of business. Develop and execute account strategies for your sellers, focused on quarterly growth, product adoption, and operational health.
• Drive sustainable seller growth. Analyze performance trends and use data-driven insights to identify new opportunities for GMV expansion, buyer engagement, and platform adoption.
• Deliver exceptional partnership management. Build trusted relationships with sellers through consistent coaching, actionable feedback, and deep business understanding.
• Collaborate cross-functionally. Partner with Category Leads, Product, Marketing, and Policy teams to surface insights, influence roadmaps, and coordinate initiatives that support your sellers’ success and ensure a great buyer experience across the Whatnot platform.
• Advocate internally for your sellers. Translate seller needs into clear business cases and work with cross-functional partners to unlock growth opportunities and address pain points.
• Execute with precision. Manage multiple concurrent initiatives and prioritize your time. From marketing activations to operational improvements you will ensure that projects stay on scope, on time, and deliver measurable impact.
• Contribute to team learning. Share best practices, insights, and account learnings with peers to help scale Whatnot’s partnership excellence across the broader Strategic Partnerships team.

Strategic Partnerships Manager

Public Relations

• Lead our corporate PR strategy, building and protecting Whatnot's reputation with the press, key partners, and the broader industry
• Own the PR strategy that establishes Whatnot as the defining company in live commerce
• Partner closely with Finance, Legal, Data and the leadership team to lead communications around financial milestones and strategic announcements
• Serve as a trusted advisor to leadership on reputational risk, developing frameworks to navigate sensitive situations
• Lead communications that deepen Whatnot's credibility and visibility with sellers, brand partners, and the broader commerce

Head of Corporate PR

Data Scientist

• Define and own the KPIs that measure CX health, downstream impact, product experience, and user sentiment.
• Analyze user behavior and marketplace dynamics to identify opportunities and inform CX product and agent team priorities.
• Measure the tradeoffs between user experience and business value.
• Translate complex data into actionable recommendations for product and leadership teams.
• Partner with product managers and engineers to design, implement, and evaluate A/B tests and feature rollouts.
• Develop frameworks for causal inference, impact measurement, and long-term ecosystem health.
• Build scalable methodologies to understand feature performance and guide iteration.
• Use our modern data stack to build dashboards, data pipelines, and self-serve tools that empower teams across Whatnot.
• Partner with engineers and operations leadership to improve data accessibility, ensure data quality, and support instrumentation for new product features.
• Advocate for data-driven decision-making and foster a culture of measurement across the CX organization.
• Communicate insights clearly to both technical and non-technical audiences, influencing roadmaps and strategic decisions.
• Serve as a thought partner to CX leads, shaping how we build, launch, and iterate on experiences across the platform.

Data Scientist, Customer Experience

Account Executive

• Drive the expansion of Whatnot’s supply by acquiring and nurturing new livestream sellers
• Oversee your own portfolio and manage the entire sales cycle, from pitching and onboarding to providing strategic coaching and facilitating growth
• Deeply understand our end-to-end sales process and collaborate with the team
• Become the go-to expert on how SMBs can scale their business with Whatnot
• Source and prospect sellers, securing initial discovery and onboarding calls
• Lead sales calls with seller prospects, overcoming objections
• Close sellers, onboarding them onto the platform, and setting them up for success
• Utilize key data points to assess seller growth, success, and areas for improvement
• Collaborate with internal partners to develop business growth strategies

Account Executive, German-speaking

3D Artist

• Collaborate closely with marketing, product, and comms teams to develop and execute motion work that supports campaign strategies and business objectives.
• Concept and execute high-quality 2D and 3D motion graphics for campaigns, events, product launches, and brand activations, owning projects end-to-end from initial concept to final delivery.
• Animate 3D models and scenes with strong timing, pacing, camera work, and storytelling.
• Contribute to visual direction, layout thinking, and design exploration, ensuring motion is a driving force in how our brand shows up across digital and physical touchpoints.
• Work fluidly across Cinema 4D, Adobe Creative Suite, and Figma to bring ideas to life.
• Help evolve Whatnot’s motion language through experimentation and exploration, staying ahead of trends, emerging tools, and creative best practices to keep our motion work fresh, effective, and culturally resonant.
• Deliver polished, production-ready work under tight timelines while maintaining a high standard of craft.

Lead Motion Designer

Backend Engineer

• Lead and grow a team of senior software engineers and, over time, other engineering managers. Hire well, develop leaders, and shape the org as it scales.
• Own team strategy and execution. Empower senior ICs to define technical direction and architecture, while staying technically engaged enough to challenge decisions, unblock tradeoffs, and step in when course-correction is needed.
• Shape the Backend Platforms roadmap, balancing investment across new capabilities, developer productivity, and platform-level tech debt.
• Lead the team in evolving Whatnot's Python and Elixir backend cores: the Main Back End, async and messaging infrastructure, and the storage and database layer underneath.
• Own the platforms behind Whatnot's realtime product surface, including Live Service and Auction Service, which power the livestream and bidding experience at the heart of the business.
• Drive measurable improvements in platform reliability, performance, and developer ergonomics across the systems this team owns.
• Partner with Reliability, Infrastructure, and product engineering teams to shape architecture and standards across Whatnot.
• Build a culture of engineering and operational excellence: high code quality, clear ownership, disciplined deprecation, and accountability for production behavior.

Engineering Manager, Backend Platforms

Strategy

• Manage a scaled book of business. Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritization.
• Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance.
• Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently.
• Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals.
• Leverage AI for insights and efficiency. Utilize Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement.
• Collaborate cross-functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities.
• Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement.
• Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks.

Strategic Development Manager

General Counsel

• Build and lead Whatnot's product legal function
• Partner with Product, Engineering, Marketing, Policy, and Business Development, advising on product launches, consumer-facing features, commercial deals, privacy, and regulatory risk
• Build the infrastructure that makes the team scale: playbooks, templates, risk frameworks, and documentation practices
• Serve as the primary legal point of contact embedded throughout the product development lifecycle
• Identify, assess, and drive resolution of legal issues related to privacy, data security, consumer protection, intellectual property, intermediary liability, advertising, and platform regulation
• Review and advise on product features, user flows, terms of service, in-app disclosures, and marketing claims to ensure legal compliance and appropriate risk allocation
• Advise on novel and rapidly evolving legal areas, including artificial intelligence, machine learning, recommendation systems, generative content, and live streaming regulation
• Monitor, interpret, and communicate the impact of evolving global regulations
• Lead cross-functional responses to new or amended laws affecting product
• Manage outside counsel relationships and external legal resources efficiently and strategically
• Collaborate with Trust & Safety, Security, and Policy teams on platform integrity, content moderation, and abuse prevention initiatives

Product Counsel – Director

Paralegal

• Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats).
• Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols.
• Maintain and organize case tracking systems to ensure nothing falls through the cracks.
• Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes.
• Support Litigation Counsel in preparing materials for active matters, including organizing records, summarizing communications, and tracking deadlines.
• Assist with building and refining intake workflows and response playbooks as our disputes function scales.
• Utilize AI driven tools to improve efficiency and further refine workflows.

Disputes Paralegal – 6 month contract

People Operations

• Own and execute key operational processes across the employee lifecycle, including job changes, departures, and compensation updates, ensuring accuracy and efficiency.
• Maintain accurate records and documentation, support internal and external audits, and strengthen processes to ensure ongoing compliance with policies and regulations.
• Work closely with Finance and Total Rewards to support payroll processes, time tracking systems, and issue resolution, ensuring accuracy, strong controls, and a high-quality employee experience.
• Develop and maintain Workday reports and dashboards that provide actionable insights and support business and operational decision-making.
• Drive complex, cross-functional work from problem definition through execution, ensuring alignment, clear milestones, and measurable outcomes.
• Act as a Workday expert, ensuring data accuracy, identifying issues proactively, and maintaining clean, audit-ready systems.
• Identify gaps across workflows and design scalable, efficient solutions that improve accuracy, compliance, and user experience.
• Respond to Tier 1 and Tier 2 questions, identify trends, and enhance self-service resources to improve efficiency and employee experience.
• Share knowledge, document processes, and flex across onboarding, core operations, and systems, reporting, and compliance work as needed, contributing to a strong, scalable People Operations function.

People Operations Partner

Marketing

• Develop and scale breakthrough, culturally resonant brand platforms across channels.
• Lead fully integrated campaigns spanning digital, TV, OOH, audio, partnerships, creators, experiential.
• Own major/relevant cultural moments - Develop/execute our biggest ideas around tentpole moments such as The National and New York Comic Con.
• Ensure consistency of message and impact across paid, owned, earned, and experiential touchpoints.
• Translate big ideas into cohesive executions that travel seamlessly across formats, media types, and marketing channels.
• Build a consent and moments calendar that embed Whatnot into relevant places in culture and build both brand awareness and resonance with target audiences.
• Work internal and with agencies and creators to build content capabilities for the brand.
• Serve as the connective tissue across paid media, creative, analytics, finance, social, partnerships, and product marketing.
• Align teams around a shared campaign vision and ensure execution is coordinated and efficient.
• Partner closely with media and creative agencies to elevate and scale ideas.
• Manage and deploy brand budgets with discipline and ambition.
• Make informed investment decisions across channels to balance reach, resonance, and return.
• Build the systems and frameworks that enable brand efforts to scale over time.
• Define how success is measured across brand and business outcomes.
• Partner with analytics to implement rigorous brand lift, incrementality, and performance measurement frameworks.
• Continuously optimize creative and channel mix while protecting long-term brand equity.
• Connect integrated campaigns directly to measurable business impact.
• Bring original thinking and strong creative instincts to campaign development.
• Manage agencies in partnership with our creative team to bring our biggest ideas to life.
• Elevate the quality of work across every channel.
• Champion ideas that break through while remaining grounded in strategy and results.
• Start as a hands-on operator, driving briefs, timelines, reviews, and cross-functional alignment.
• Establish repeatable processes for integrated campaign development.
• Hire and develop a high-performing brand and integrated marketing team over time.

Director of Brand and Integrated Marketing

Revenue Operations

• Work closely with the data team on reporting and analyzing performance data and recommend course corrections as needed
• Take on key strategic and operational special projects that move the business forward and help us scale
• Work with the post sales GTM team to build and develop playbooks and documentation
• Support GTM leaders in identifying and presenting data and insights
• Support category team with analysis and success measurement of initiatives
• Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility
• Understand the competitive landscape and develop strategies to grow Whatnot’s market position
• Analyze and understand the live selling and broader market to stay on top trends and inform our GTM strategy
• Partner with the ops and product teams to ensure broad cross functional alignment and make sure our GTM efforts are set-up for success

Strategy and Operations Manager, Revenue Operations

• Partner with the Deputy General Counsel and senior leadership to shape the long-term strategy, structure, and priorities of the product counsel function. Manage a high performing product counsel team.
• Co-develop playbooks, frameworks, and scalable processes that allow Whatnot’s product and engineering teams to move quickly while managing legal risk responsibly.
• Represent the legal function as a credible, trusted voice in executive-level and cross-functional discussions, including with Whatnot’s leadership team.
• Serve as the primary legal point of contact embedded throughout the product development lifecycle, advising Product, Engineering, Design, and Trust & Safety teams from initial concept through feature release and post-launch iteration.
• Identify, assess, and drive resolution of legal issues related to privacy, data security, consumer protection, intellectual property, intermediary liability, advertising, and platform regulation.
• Review and advise on product features, user flows, terms of service, in-app disclosures, and marketing claims to ensure legal compliance and appropriate risk allocation.
• Advise on novel and rapidly evolving legal areas, including artificial intelligence, machine learning, recommendation systems, generative content, and live streaming regulation.
• Monitor, interpret, and communicate the impact of evolving global regulations – including GDPR, CCPA/CPRA, the EU Digital Services Act and Digital Markets Act, the EU AI Act, COPPA, FTC rules, and other applicable frameworks – to relevant business and legal stakeholders.
• Lead cross-functional responses to new or amended laws affecting product, partnering with privacy and policy colleagues to manage change effectively.
• Advise on data governance, privacy-by-design practices, and data protection impact assessments in connection with new products and features.
• Develop and maintain internal legal guidance, training, and educational resources to elevate legal fluency across product and engineering organizations.
• Manage outside counsel relationships and external legal resources efficiently and strategically, ensuring quality and cost-effectiveness.
• Serve as a strategic business partner and trusted advisor – not just a legal gatekeeper – to senior leaders across product, engineering, operations, and marketing.
• Build strong relationships with stakeholders at all levels, enabling early legal integration into roadmap planning and strategic decision-making.
• Collaborate with Trust & Safety, Security, and Policy teams on platform integrity, content moderation, and abuse prevention initiatives with legal dimensions.