Disputes Paralegal – 6 month contract

Whatnot

Disputes Paralegal supporting litigation counsel for Whatnot, a livestream shopping platform. Managing disputes, drafting responses, and coordinating with internal teams.

Posted 5/15/2026contractRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65 - $90 per hourWebsite

About the role

Key responsibilities & impact

Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats).
Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols.
Maintain and organize case tracking systems to ensure nothing falls through the cracks.
Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes.
Support Litigation Counsel in preparing materials for active matters, including organizing records, summarizing communications, and tracking deadlines.
Assist with building and refining intake workflows and response playbooks as our disputes function scales.
Utilize AI driven tools to improve efficiency and further refine workflows.

Requirements

What you’ll need

5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment.
Experience with demand letter intake and response drafting, or other structured legal correspondence workflows.
Strong written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
Comfort working cross-functionally and getting up to speed quickly in a new environment.
Familiarity with legal matter management tools or case tracking systems is a plus.
Experience with AI platforms, such as GC AI, Claude CoWork, and Glean.
Prior experience at a tech company, marketplace, or fast-paced startup is a plus but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Whatnot Website LinkedIn All Job Openings 201 - 500 employees Founded 2021 🏪 Marketplace 🛍️ eCommerce 💰 $260M Series D on 2022-07 Marketplace
eCommerce Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing. Disputes Paralegal – 6 month contract Job not on LinkedIn 🔥 8 minutes ago 🗽 New York – Remote 💵 $65 - $90 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats).
Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols.
Maintain and organize case tracking systems to ensure nothing falls through the cracks.
Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes.
Support Litigation Counsel in preparing materials for active matters, including organizing records, summarizing communications, and tracking deadlines.
Assist with building and refining intake workflows and response playbooks as our disputes function scales.
Utilize AI driven tools to improve efficiency and further refine workflows. 🎯 Requirements
5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment.
Experience with demand letter intake and response drafting, or other structured legal correspondence workflows.
Strong written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
Comfort working cross-functionally and getting up to speed quickly in a new environment.
Familiarity with legal matter management tools or case tracking systems is a plus.
Experience with AI platforms, such as GC AI, Claude CoWork, and Glean.
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Hard Skills & Tools

paralegal experiencelegal support experiencelitigationdisputesdemand letter intakeresponse draftingcase tracking systemsintake workflowsresponse playbooksrecord organization

Soft Skills

written communicationorganizational skillsdetail-orientedcross-functional collaborationadaptabilitytime managementcalibrating toneefficiency improvementproblem-solvingmultitasking