Strategic Development Manager

Whatnot

Strategic Development Manager driving seller growth for Whatnot's livestream shopping platform. Enhancing performance through AI tools and partnership management with sellers.

Posted 5/19/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $167,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a scaled book of business. Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritization.
Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance.
Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently.
Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals.
Leverage AI for insights and efficiency. Utilize Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement.
Collaborate cross-functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities.
Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement.
Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks.

Requirements

What you’ll need

3–5+ years of experience in account management, partnerships, client success, or operations — ideally in ecommerce, marketplaces, or a creator platform.
Proven ability to manage a large, complex portfolio while driving measurable business outcomes.
Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus.
Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
Analytical mindset and strong command of metrics to diagnose performance and inform outreach.
Excellent communication skills for scaled messaging and seller engagement.
A high degree of ownership, accountability, and adaptability in a fast-moving environment.
Nice to Have: Experience supporting SMBs or creators at scale through digital or AI-driven programs.
Nice to Have: Background in operational improvement, training, or coaching in a high-volume environment.
Nice to Have: Passion for live commerce, seller communities, and Whatnot’s core categories (collectibles, sports, fashion, vintage).

Benefits

Comp & perks

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdata analysisperformance metricsportfolio managementorganizational skillsprioritizationoperational improvementcoachingautomation

Soft Skills

communicationownershipaccountabilityadaptabilityanalytical mindset