Westwing

Account Manager

• Build and grow our B2B A&D customer segment by establishing strong relationships with architects and interior designers, ensuring our products are specified in their projects
• Define a strategy for customer acquisition and growth, and convert it into a clear action plan with defined KPIs
• Lead the full sales cycle independently, from prospecting and pitching to project close
• Manage the UK A&D network and act as the regional expert within the company
• Support the development of large-scale B2B projects and help establish internal processes to scale the A&D business
• Develop and implement retention and upselling initiatives for your segment, while continuously monitoring and improving customer satisfaction
• Collaborate with senior leadership and contribute to key presentations and communications for the Head of B2B, the Group CEO and the Executive Team

B2B Account Manager

Manager

• conduct strategic planning for branded and thematic campaigns, overseeing the end-to-end process
• engage in marketing research to stay informed about market developments and trends
• select SKUs for branded and thematic campaigns
• plan and pitch weekly campaigns as well as quarterly campaign concepts
• foster alignment across key stakeholders, including Creative, Marketing, Category Management, and Demand Planning teams
• perform comprehensive post-campaign evaluations to inform future strategies

Manager, Retail Campaigns

• coordinate and manage the overall training landscape for our Stores and ensure structured rollout
• design and implement learning journeys tailored to different target groups (from new joiners to senior sales staff) to ensure that Store staff offer extraordinary and personal interactions, evoke positive emotions and lead to superior conversion rates
• design and implement a mystery shopping programme to ensure our standards are met and to identify training needs
• introduce and manage training tools (Learning Management Systems), ensuring scalability and high user adoption
• create training content (e.g. modules, playbooks, toolkits) in close collaboration with experts and stakeholders
• conduct and facilitate trainings yourself (e.g. sales skills, product knowledge, coaching sessions)
• ensure measurement and reporting of training success and continuous improvement of learning formats
• collaborate with Store leaders to translate business needs into learning solutions
• build and maintain a strong trainer network, internally and externally
• reporting directly to the Director Stores and closely connected with international trainers as well as local teams

Senior Retail Training and Development Manager

Software Engineer

• Join global Tech team and play a pivotal role shaping the technical backbone of Westwing
• Take ownership of development initiatives and optimise complex systems for international growth
• Design, develop, and implement advanced customisations and extensions for MS Dynamics Business Central (AL) supporting multi-country, multi-language, multi-currency operations
• Lead technical architecture for Business Central ensuring scalability, performance, and alignment with business goals
• Collaborate with functional consultants and stakeholders to translate complex requirements into robust technical solutions
• Optimise and maintain Business Central environments, ensuring high availability and seamless integration with other systems
• Develop and maintain integrations leveraging APIs, Power Platform, and other tools
• Troubleshoot and resolve complex technical issues to ensure minimal downtime and maximum efficiency
• Continuously evaluate new Business Central features, Azure services, and integration tools to drive innovation, automation, and efficiency

Senior MS Dynamics Business Central Developer

Sales

• Beratung und Inspiration der Store Besucher durch direkte Kundenansprache und Kundenbetreuung
• Kassieren, Warenpräsentation und Bestückung der Fläche
• administrative Aufgaben wie Prüfung der Verfügbarkeit der Ware sowie Ordnung und Sauberkeit auf der Fläche
• Erreichung individueller und Store Ziele und aktive Mitgestaltung beim Tagesgeschäft und operativen Store-Prozessen
• Planung und Betreuung von Promotion- und Marketingaktionen sowie Events

Sales Assistant

Translator

• translate product descriptions for the Westwing portfolio into Portuguese
• translate and proofread marketing texts, newsletters, and visual materials
• collaborate with cross-functional teams and our headquarters
• perform quality checks of our website content to ensure linguistic and stylistic accuracy
• support upcoming linguistic projects and contribute to the continuous improvement of our language standards

Senior Translation Associate, Portuguese

• Kontakt zwischen Westwing Business Expert*innen und Kund*innen herstellen
• qualitativ hochwertige Leads generieren und einen außergewöhnlichen Kundenservice bieten
• eine aktive Rolle für die Erweiterung der Sales Pipeline spielen
• Kund*innen durch die komplette Anfangsphase begleiten
• dein Wissen zu Westwing Business mit neuen potenziellen Kund*innen teilen

Working Student, B2B Sales

• lead and own the demand forecasting process for the assigned portion of SKU portfolio, ensuring accuracy, timeliness, and alignment with business objectives
• drive cross-functional alignment with Sales, Marketing, Finance, and Operations, integrating market intelligence, demand drivers, and promotional strategies into forecasting decisions
• monitor and optimise forecast accuracy KPIs (MAPE, Bias, Rolling Forecast Error), conducting root cause analysis, and implementing structural improvements
• evaluate and refine demand forecasts for seasonal events, promotions, and market shifts, ensuring alignment with revenue targets, marketing plans, and customer demand patterns
• champion process innovation by implementing automation, analytical enhancements, and workflow improvements to increase forecasting precision and efficiency
• mentor and develop demand planning team members, building expertise in advanced forecasting techniques and cross-functional collaboration

Senior Demand Planning Manager

• Betreuung und Ausbau von Bestands- und Neukunden im B2B Segment, inkl. aktiver Akquise, Beratung, Angebotserstellung und Vertragsverhandlungen
• Planung und Umsetzung von Projekten verschiedenster Größen, von Einzelräumen bis zu kompletten Immobilienprojekten
• Entwicklung individueller Kundenlösungen in enger Abstimmung mit internen Abteilungen und externen Partnern
• Steuerung des gesamten Bestell-, Rechnungs- und Lieferprozesses
• Durchführung von Analysen zur Verbesserung von Vertrieb und Kundenservice
• Verantwortung für die Weiterentwicklung, Standardisierung und Optimierung von Sales- und Kundenprozessen
• Begleitung der Kunden von der Akquise bis zum After-Sales-Service