Senior Retail Training and Development Manager

Westwing

full-time

Posted on: 9/4/2025

Origin: • 🇩🇪 Germany

✨ AI Apply

Senior

About the role

coordinate and manage the overall training landscape for our Stores and ensure structured rollout
design and implement learning journeys tailored to different target groups (from new joiners to senior sales staff) to ensure that Store staff offer extraordinary and personal interactions, evoke positive emotions and lead to superior conversion rates
design and implement a mystery shopping programme to ensure our standards are met and to identify training needs
introduce and manage training tools (Learning Management Systems), ensuring scalability and high user adoption
create training content (e.g. modules, playbooks, toolkits) in close collaboration with experts and stakeholders
conduct and facilitate trainings yourself (e.g. sales skills, product knowledge, coaching sessions)
ensure measurement and reporting of training success and continuous improvement of learning formats
collaborate with Store leaders to translate business needs into learning solutions
build and maintain a strong trainer network, internally and externally
reporting directly to the Director Stores and closely connected with international trainers as well as local teams

university degree in business, economics, psychology, adult education or a related field; additional certification as a business trainer or coach is a strong plus
proven experience in Learning & Development with strong skills in learning design, creation of learning journeys, and structured content development for retail employees
background in sales or retail with experience in conducting or facilitating training courses, ideally in a premium or luxury environment
knowledge of e-learning, learning management platforms and state of the art training tools
strong project management skills and experience in executing global projects
a structured, proactive and results-driven working style with strong organisational skills
high level of self-motivation, ownership, and drive, combined with willingness to challenge and develop yourself
excellent communication and facilitation skills and ability to engage with different stakeholders, from sales staff to leadership
fluency in English and German, with ability to communicate with international trainers and colleagues
a well-established trainer network is a plus