Western Union

Manager

• Lead M&A projects by facilitating due diligence and conducting financial analysis.
• Lead industry research, market intelligence and competitive benchmarking to evaluate and prioritize M&A and new business opportunities.
• Engage business unit leaders to drive and execute the M&A strategy.
• Valuation modeling and comparable analysis (public peers, precedent transactions, intrinsic valuation), as well as contract structuring and finalization.
• Build and maintain strategic relationships with industry stakeholders, including bankers, corporations, and start-ups, to stay current on industry trends and opportunities.
• Prepare high-quality presentation materials to senior leaders and key stakeholders.
• Ad-hoc analysis for senior management.

Senior Manager, Corporate Development

Product Marketing

• Develop and execute regional digital go-to-market strategies to accelerate customer acquisition, retention, engagement, and revenue growth.
• Own and manage key commercial levers for the digital channel, including revenue growth, profitability, pricing inputs, cost discipline, and conversion performance.
• Establish a clear regional digital roadmap aligned with global strategy and tailored to local customer needs, regulatory environments, and market conditions.
• Design and execute omnichannel customer acquisition and retention strategies, leveraging digital-first and assisted digital journeys.
• Lead customer and market preference assessments to identify growth opportunities and provide clear product-market fit insights to global product teams.
• Continuously optimize the digital funnel using data, experimentation, and performance analytics to improve acquisition, activation, and lifetime value.
• Partner closely with regional Retail leadership and collaborate across marketing, product, technology, operations, risk, finance, compliance, and legal to ensure integrated execution.
• Work with Compliance, Privacy, Legal, and Risk teams to manage regulatory considerations and relationships, ensuring digital initiatives are compliant and scalable.
• Lead and influence cross-functional teams to deliver against growth targets and strategic priorities.
• Lead and develop the regional digital organization, including hiring, onboarding, performance management, and capability building.
• Foster a culture of accountability, innovation, and customer-centricity while enabling teams to execute against strategic initiatives at pace.
• Act as a thought leader and change agent for digital growth within the region.
• Support the formation and execution of strategic partnerships with regulators, ecosystem partners, and growth enablers to unlock market entry and expansion opportunities.
• Contribute to execution of market entry and scaling strategies, ensuring smooth implementation and sustainable growth.

Director, LACA Digital GTM

Operations

• Own and drive merchant productivity metrics, including transaction volume, engagement, and activation rates
• Identify underperforming or dormant locations; design and execute reactivation strategies
• Analyze performance trends to uncover opportunities for revenue growth and operational efficiency
• Partner with merchant stakeholders to implement productivity improvement plans and best practices
• Serve as the primary operations liaison to product and engineering teams
• Identify opportunities to enhance merchant-facing tools, integrations, and workflows
• Translate merchant and operational needs into actionable product requirements
• Champion adoption of new technology features and ensure successful rollout across merchant base
• Continuously evaluate and improve internal tools to streamline support and operations
• Develop dashboards and reporting to monitor merchant performance and operational health
• Leverage data to prioritize enhancements, optimize processes, and inform decision-making
• Define KPIs that align technology investments with merchant productivity outcomes
• Conduct root cause analysis on performance gaps and operational issues
• Redesign workflows to reduce friction in merchant onboarding, support, and maintenance
• Automate and scale manual processes where possible
• Standardize best practices across regions and merchant segments
• Ensure consistent, high-quality execution across all merchant touchpoints
• Act as a trusted advisor to merchant partners on technology utilization and growth strategies
• Collaborate cross-functionally with Product, Engineering, Customer Support, and Sales
• Communicate priorities, progress, and outcomes to senior leadership
• Influence roadmap decisions through operational insights and merchant feedback
• Shift focus from handling day-to-day support requests to preventing issues through better tools and processes
• Build self-service capabilities for merchants and internal teams
• Use insights to anticipate needs and proactively deliver solutions

Manager, Merchant Operations – Productivity

Marketing

• Lead the strategy, governance, and execution of Western Union’s global marketing and advertising technology stack
• Manage a growing team and act as the central orchestrator across Marketing, Data, Product, Engineering, and external partners
• Define and operationalize the MarTech ecosystem globally
• Act as a central “control tower” across Marketing, Data, Product, Engineering, and regional teams
• Drive alignment of global standards while enabling local market flexibility
• Translate business requirements into scalable data flows and activation frameworks
• Collaborate closely with CDP platforms to drive activation use cases
• Define and standardize attribution models
• Implement global campaign measurement frameworks
• Lead implementation of core platforms including CRM and MMPs
• Ensure compliance with global privacy regulations
• Manage global agency of record and technology vendor relationships
• Drive adoption of MarTech platforms and processes across global markets.

Senior Manager, Global Marketing Technology

Sales

• Support the Regional Sales team with back-office administration of the sales process, account management, contract renewals and agent interactions.
• Assist the sales team with pipeline management and updates, updating sales scorecards, managing contract updates, banking and payments setup for new and existing agents.
• Support the end-to-end life cycle of Western Union, Vigo and OV agents including lead generation & classification, pipeline management, agent enrollment, agent setup, new agent activation, ongoing agent support, agent ownership changes and agent deletion.
• Track and analyze sales performance and provide recommendations based on data and market intelligence, as well as supporting the sales team with tracking and management of sales initiatives.
• Engage in proactive collaboration and partnership across the region and functions, as well as the ability to manage multiple data sources.
• Ensure all activities remain on track and any issues are escalated and resolved in a timely manner.

Regional Sales Support

Business Development Rep

• Lead and develop a team of regional sales managers responsible for driving new business acquisition and profitable network growth
• Own the full new-agent sales lifecycle—from prospecting and lead generation through contract negotiation, onboarding, and transition to account management
• Ensure the team meets or exceeds revenue and profitability objectives
• Define strategic direction, enhance sales execution, and apply data‑driven performance management to maximize productivity and ROI
• Partner closely with Marketing, Operations, and Account Management to ensure seamless agent activation, strong market presence, and long-term partner success
• Establish clear goals, KPIs, and performance standards aligned with company objectives
• Monitor sales performance, provide ongoing coaching, and implement improvement plans when needed
• Develop and execute territory strategies to optimize pipeline quality and target high‑potential agent opportunities
• Analyze market data, competitive trends, and demographic insights to identify and prioritize expansion opportunities
• Create and present performance, pipeline, and market reports to highlight risks, opportunities, and trends
• Ensure disciplined management of the full sales cycle, including accurate forecasting and strong close rates
• Lead contract negotiations to ensure profitability and adherence to company policies
• Partner with internal teams to streamline onboarding, training, and implementation for new agents
• Work closely with Account Management to support a smooth handoff and strong early-stage retention
• Collaborate with Marketing and Operations to improve lead generation, accelerate activation, and enhance the overall agent experience

Regional Director, Business Development

• Drive large-scale cross-selling across an assigned portfolio of strategic partnerships.
• Lead new business acquisition within designated industries.
• Actively represent the organization at industry events, conferences, and speaking engagements.
• Lead research efforts to identify and pursue new industry verticals.
• Establish and nurture relationships at existing networks to develop new business.
• Participate in annual planning meetings and quarterly updates with existing partners.
• Meet and exceed goals related to large-scale growth opportunities including cross-selling new products/services.
• Deeply engage in assigned industry events to establish oneself as an industry expert.