WellHaven Pet Health

Veterinary Receptionist

• As the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client's experience
• Convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement
• Greet clients and patients positively and in a friendly manner, ensuring every client feels welcome when they call or arrive
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets
• Convert > 20% of New Client incoming calls to scheduled appointments
• Promote the practices Care Companion Plans and services during calls
• Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services
• Administer essential receptionist duties, including patient intake and discharge
• Facilitate client education and utilization of client-facing online pharmacy
• Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency

Assistant

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies, including inventory tracking and restocking as necessary
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

Veterinary Assistant

• Demonstrate proficiency in applying technical skills acquired through education and experience, which includes expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies, including inventory tracking and restocking as necessary
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital
• Consistently provide professional, efficient, and exceptional service
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
• Effectively adapt to individual clients and their needs
• Effectively resolve customer complaints as appropriate
• Adhere to OSHA standards and regulations as outlined in company policies
• Ability to perform other job duties as assigned

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans
• Assume responsibility for select reception duties
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital
• Consistently provide professional, efficient, and exceptional service

Technician

• Assist in the examination, treatment, and monitoring of animals under veterinarian supervision.
• Administer medications, vaccines, and treatments as prescribed.
• Monitor vital signs, collect samples for analysis, and perform diagnostic tests.
• Prepare surgical suites and assist veterinarians during surgical procedures.
• Educate clients about animal care and maintain thorough medical charting for all patients.
• Perform select reception duties and ensure proper maintenance of hospital equipment.

Veterinary Technician

• Support veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care
• Demonstrate proficiency in applying technical skills acquired through education and experience, which includes expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
• Assume responsibility for select reception duties, such as answering phone calls and scheduling appointments
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans, offering guidance on pet care
• Assume responsibility for select reception duties
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital
• Consistently provide professional, efficient, and exceptional service

• Provide exceptional service by converting every client call into a booked appointment
• Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments
• Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services
• Administer essential receptionist duties, including patient intake and discharge
• Maintain accurate medical charts for all patients, ensure thorough documentation
• Work closely with the veterinary team to streamline patient flow and enhance the clients experience

• Support veterinarians and veterinary technicians in ensuring the well-being of pets
• Educate clients about Wellness Plans and pet care
• Maintain medical charting for all patients
• Assist with reception duties and manage hospital supplies

• Greet clients and patients in a positive, welcoming, and friendly manner
• Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge
• Administer basic cashier duties, including reconciling the cash drawer daily
• Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team
• Maximize the efficiency of the veterinary team by effectively managing patient flow

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans
• Assume responsibility for select reception duties
• Assist in managing hospital supplies
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

• Assist in examination, treatment, and monitoring of animals
• Administer medications, vaccines, and treatments
• Monitor vital signs and collect samples
• Prepare surgical suites and assist in procedures
• Educate clients on animal care and wellness plans
• Maintain accurate medical charting and manage hospital supplies

Licensed Veterinary Technician – In Training

• Demonstrate proficiency in applying technical skills acquired through education and experience
• Contribute to day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients
• Educate clients about Wellness Plans
• Assume responsibility for select reception duties
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

General

• Support veterinarians and veterinary technicians in pet care
• Maintain accurate medical charting for all patients
• Educate clients about Wellness Plans
• Manage hospital supplies and inventory
• Provide exceptional customer service and resolve complaints as needed

• Assist in examination, treatment, and monitoring of animals
• Administer medications, vaccines, and treatments
• Prepare surgical suites and assist in surgeries
• Educate clients on animal care and wellness plans
• Maintain accurate medical records

Veterinary Receptionist

Veterinary Assistant

Veterinary Assistant

Veterinary Assistant

Veterinary Technician

Veterinary Assistant

Veterinary Assistant

Veterinary Receptionist

Veterinary Assistant

Veterinary Receptionist

Veterinary Assistant

Licensed Veterinary Technician – In Training

Veterinary Assistant

Veterinary Assistant

Certified Veterinary Technician