Business Analyst

• Act as the bridge between business stakeholders and technology teams to translate needs into requirements.
• Understand & Translate Needs – Capture, document, and refine business requirements into functional and technical specifications.
• Optimize Processes – Identify inefficiencies in workflows and recommend improvements to enhance efficiency, scalability, and customer experience.
• Document Clearly – Create BRDs, FRDs, user stories, process flows, and wireframes to ensure alignment across project lifecycle.
• Manage Stakeholders – Facilitate discussions, workshops, and presentations to drive clarity and consensus.
• Leverage Data – Collect, analyze, and interpret data to provide actionable insights, performance tracking, and decision support.
• Ensure Quality – Collaborate with QA teams, validate test cases, and lead User Acceptance Testing (UAT).
• Support Change – Assist with training, documentation, and adoption strategies for smooth rollout of new tools and processes.
• Work Agile – Partner with product owners and developers in Agile/Scrum teams to prioritize and deliver backlog items on time.

Junior Business Analyst

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Senior Business Analyst

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Senior Business Analyst – Salesforce, L2 Support – Salesforce, Vonage