Technical Messaging Operations Lead
Launch Potato
DNSJavaScriptPython
Technical Support Specialist
Webflow
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $92,000 per year
Job Level
Junior
Tech Stack
DNSJavaScript
About the role
- Deliver consistently exceptional customer experiences to every Webflow user
- Assist customers in support queues, chat and phone utilizing tools such as Zendesk, Zoom and Jira
- Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction
- Advocate for customers' needs and collaborate with team, product, and engineering to identify opportunities for product and service improvements
- Share feedback that drives product improvements and celebrate customer success
- Collaborate with teammates across support, product, and engineering
- Grow technical skills and help shape how customers experience Webflow
- Report to Manager, Technical Customer Support
Requirements
- 1+ years of experience in a technical support role
- High-touch customer support experience in SaaS or technical services across email, phone, and live chat
- Ability to quickly self-learn and adapt to evolving product features and digital tools
- Deep understanding of Webflow or similar web design tools
- Proficiency in HTML, CSS, DNS, JavaScript, or familiarity with Webflow knowledge
- Analytical and critical thinking skills for technical troubleshooting
- Ability to work autonomously while being a creative and supportive team player
- Practice radical candor to communicate clearly and solve problems creatively
- Strong written and verbal communication skills in English
- Advocate for customers and colleagues and aspire to build a career in customer support
- Experience working with Google Workspace, Slack, Zendesk, and Confluence
- Openness to building fluency in emerging technologies like AI
- Must be based in Pacific time zone
- Valid right to work authorization depending on country of employment
