Technical Messaging Operations Lead
Launch Potato
DNSJavaScriptPython
Messaging Operations and Platform Lead
Launch Potato
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $150,000 per year
Job Level
Senior
Tech Stack
DNSJavaScriptPython
About the role
- Own and optimize Launch Potato’s messaging systems across email, SMS, and push channels to increase reliability, scalability, deliverability, and business impact
- Own and scale ESP, SMS, and push notification platforms; lead technical vendor relationships and platform configurations
- Drive development of lifecycle, transactional, and promotional messaging workflows that increase engagement and retention
- Lead major data and platform migrations while maintaining compliance and robust documentation standards
- Monitor and resolve deliverability, domain, and IP issues across all messaging systems; maintain high inbox performance
- Build lightweight automation tools and scripts to increase operational efficiency and reduce manual workflows
- Lead root cause analysis and incident resolution related to messaging infrastructure
- Enable internal stakeholders (especially marketing) through training, documentation, and scalable workflows
- Collaborate cross-functionally with engineering, analytics, and product to align messaging execution with company KPIs
Requirements
- 5–7+ years in technical/messaging operations or marketing technology
- Expertise with high-volume messaging platforms and APIs (e.g., SendGrid, Twilio, Mailgun, Sailthru)
- Advanced knowledge of email deliverability protocols (SPF, DKIM, DMARC) and domain/IP management
- Proficiency in HTML/CSS for email, spreadsheets, and comfort editing landing page/web content
- Strong scripting skills (Python, JavaScript, or similar) with experience building internal automation tools
- Proven success leading platform migrations, vendor integrations, and owning lifecycle messaging systems
- Excellent communication skills and documentation habits
