Product Manager
Granicus
Cloud
Client Success Manager
WeaveGrid
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $110,000 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own enterprise utility client program growth activities for assigned clients, including serving as the primary point of contact for contracted and ongoing client programs centered on the WeaveGrid SaaS platform
- Lead internal and client team coordination to launch newly contracted programs
- Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts
- Lead ongoing meetings and on-site workshops with the client
- Maintain account delivery plan and execute against the plan
- Proactively share data-driven insights with clients
- Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as necessary
- Triage client issue resolution; coordinate incident resolution and client communications
- Serve as the single-threaded internal owner of account success; balance internal and external priorities and manage client expectations
- Collaborate with Marketing, Solution Design and Integrations, and Product teams on enrollment campaigns, IT implementations, and product roll-outs
- Support account extension and expansion work, regulatory process support, and develop case studies, award applications, and conference presentations
Requirements
- 5+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas
- Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally
- Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs
- Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode
- Based in the United States, willing to travel 1 to 2 weeks per month at times
