Collaborate with engineering, product, and QA teams to streamline business processes, improve internal team efficiency, and enhance partnerships with clients
Assist in analyzing and troubleshooting technical issues for both internal teams and clients
Help organize and monitor the activities of engineering teams, ensuring alignment with project goals and tracking progress
Support team-wide reporting efforts by tracking and reporting on development progress and maintaining communication with stakeholders
Assist in the development and execution of project roadmaps and contribute insights that align with the team’s strategic vision
Maintain accurate and detailed documentation of product changes and updates
Contribute to managing product release cycles, coordinating with cross-functional teams to ensure releases are executed on time and accurately
Assist in product testing and validation to ensure high standards and seamless user experiences
Travel required up to 10%
Requirements
2+ years of client-facing technical project management experience at a software company, preferably in the CRM or eCommerce space
Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams
Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery
Excellent organizational skills, with the ability to manage multiple tasks in fast-paced environments while keeping broader team objectives in focus
Bachelor’s degree in a related field (preferred)
Familiarity with Agile or Scrum methodologies (preferred)
Strong problem-solving skills with a hands-on approach to addressing challenges (preferred)
Experience working with remote and distributed teams (preferred)
Knowledge of eCommerce platforms, SaaS, and cloud-based solutions (preferred)