Manager, Strategic Customer Success
ServiceTitan
Senior Customer Success Manager
Checkr, Inc.
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Drive product adoption, growth, value, and partnership with customers
- Deepen existing relationships through strategic alignment and win trust of key customer stakeholders
- Partner directly with customer leadership as a trusted advisor and advocate
- Build and maintain strong, trust-based relationships with customers at various organizational levels
- Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
- Proactively navigate customer challenges, managing and escalating issues to ensure timely resolution
- Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
- Coordinate cross-functionally with Engineering, Product, Sales, Support, and Executives to advocate for customer needs and ensure successful outcomes
- Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
- Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes
Requirements
- Minimum of 3+ years in customer success, account management, or sales roles
- Experience in the SaaS or Human Resources industry is a plus
- Strong customer-centric mindset, viewing customer success as your own success
- Proven ability to build and maintain robust relationships with customers at various organizational levels
- Consultative approach to problem-solving and effectively managing customer expectations
- Demonstrated ability to navigate challenges and drive positive business outcomes
- Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
- Ability to collaborate effectively with internal teams and external stakeholders
- Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
- Eagerness to learn quickly and take on challenging new initiatives
- Polished communication and strong executive presence
