Checkr, Inc.

Senior Customer Success Manager

Checkr, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Drive product adoption, growth, value, and partnership with customers
  • Deepen existing relationships through strategic alignment and win trust of key customer stakeholders
  • Partner directly with customer leadership as a trusted advisor and advocate
  • Build and maintain strong, trust-based relationships with customers at various organizational levels
  • Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
  • Proactively navigate customer challenges, managing and escalating issues to ensure timely resolution
  • Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
  • Coordinate cross-functionally with Engineering, Product, Sales, Support, and Executives to advocate for customer needs and ensure successful outcomes
  • Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
  • Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes

Requirements

  • Minimum of 3+ years in customer success, account management, or sales roles
  • Experience in the SaaS or Human Resources industry is a plus
  • Strong customer-centric mindset, viewing customer success as your own success
  • Proven ability to build and maintain robust relationships with customers at various organizational levels
  • Consultative approach to problem-solving and effectively managing customer expectations
  • Demonstrated ability to navigate challenges and drive positive business outcomes
  • Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
  • Ability to collaborate effectively with internal teams and external stakeholders
  • Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
  • Eagerness to learn quickly and take on challenging new initiatives
  • Polished communication and strong executive presence