Checkr, Inc.

Operations

• Champion a consistent, high quality customer experience that aligns with brand tone and support policies
• Translate QA data into actionable insights for frontline teams, operations, product, knowledge, and training
• Utilize MaestroQA and quality monitoring data to identify performance and process gaps and implement targeted interventions, enhancing operational performance
• Collaborate on root cause analysis and improvement plans tied to Customer outcomes such as CSAT, compliance, and performance metrics
• Lead conversations and presentations at all organizational levels, using insights from quality data to drive strategic decisions around quality
• Drive employee engagement and a high-performance culture by ensuring effective performance management, coaching, and development within the quality team
• Stay ahead of industry developments, applying best practices to continuously improve quality programs
• Transform traditional QA into an insights engine powered by AI and advanced Large Language Models (LLMs) and collaborate with BPO teams to drive improvements

Quality Manager, Operations

Financial Planning and Analysis

• Own unit economics model, reporting, and insights to inform GTM, product, pricing, and investment strategies and report to Board and investors
• Own budget management and reporting for COO and her organization (Sales, Marketing, Post-Sales); drive budget allocation and re-allocation decisions
• Serve as the go-to financial partner for Operations leadership (Customer Support and other customer-facing support functions)
• Assist in long-range and annual planning processes by defining strategic priorities, goals, OKRs, and budgets
• Drive off-cycle investment decisions for the executive team
• Own Sales & Marketing and Operations sections of monthly close financial reporting to the executive team

Senior Financial Planning and Strategy Analyst, Go-To-Market

Customer Success Manager

• Own Customer Success responsibilities for 30-40 Enterprise accounts (TCV ranging $50k-$500k)
• Perform initial onboarding and ongoing training of customer accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifecycle
• Facilitate customer contract renewal
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Serve as the income & employment subject matter expert (SME) providing guidance and addressing challenges on the implementation of Truework and ongoing use of our service in their processes
• Perform periodic customer success reviews that unpack account performance, track milestone progress, and expand the use of Truework throughout the account
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework
• Review customer usage patterns to gather insights, provide guidance and highlight risk
• Serve as the primary interface to manage and resolve any critical issues with the help of the Technical Support and Operations team
• Provide expert customer insights to Sales, Product Management, and Marketing to drive product improvements and growth
• Exceed performance targets, including increasing net retention and growth of customer volume
• Partner and strategize with Account Managers to identify and execute expansion opportunities

Enterprise Customer Success Manager

• Lead Quality Manager role on Operations Shared Services, enhancing quality and compliance across operations
• Champion a consistent, high quality customer experience that aligns with brand tone and support policies
• Translate QA data into actionable insights for frontline teams, operations, product, knowledge, and training
• Utilize MaestroQA and quality monitoring data to identify performance and process gaps and implement targeted interventions
• Collaborate on root cause analysis and improvement plans tied to Customer outcomes such as CSAT, compliance, and performance metrics
• Lead conversations and presentations at all organizational levels using insights from quality data to drive strategic decisions
• Drive employee engagement and a high-performance culture through performance management, coaching, and development within the quality team
• Stay ahead of industry developments and apply best practices to continuously improve quality programs
• Transform traditional QA into an insights engine powered by AI and advanced LLMs and partner with BPO teams to drive improvements

• Partner with Checkr’s FinOps and People Operations business teams to define capability and systems roadmap for a scalable application platform
• Build and coach teams to develop detailed requirements for implementation of new systems
• Lead teams in development and execution of plans to build, integrate, or implement systems solutions to meet business needs
• Ensure projects follow infrastructure architecture standards, maximize systems and operational efficiencies, protect data, and support platform compatibility
• Define evaluation and selection processes for third-party systems/applications, including development of RFIs, RFPs, RFQs and evaluations through demos, POCs, pilots
• Coordinate delivery of services to user groups and ensure uninterrupted IT service
• Manage development, deployment, and execution of controls and defenses to ensure security and risk mitigation of company infrastructure and information systems
• Report to the Head of Corporate Engineering and partner closely with FinOps and People Operations

Director, Financial and People Systems

• Drive product adoption, growth, value, and partnership with customers
• Deepen existing relationships through strategic alignment and win trust of key customer stakeholders
• Partner directly with customer leadership as a trusted advisor and advocate
• Build and maintain strong, trust-based relationships with customers at various organizational levels
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
• Proactively navigate customer challenges, managing and escalating issues to ensure timely resolution
• Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
• Coordinate cross-functionally with Engineering, Product, Sales, Support, and Executives to advocate for customer needs and ensure successful outcomes
• Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
• Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes

Senior Customer Success Manager

• Drive product adoption, growth, value, and partnership with customers
• Deepen existing relationships through strategic alignment and by winning trust of key stakeholders
• Partner directly with customer leadership as a trusted advisor and advocate
• Build and maintain strong, trust-based relationships across organizational levels
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
• Proactively navigate customer challenges and manage/escalate issues to ensure timely resolution
• Collaborate with Account Management to assess account health and identify growth opportunities
• Coordinate cross-functionally with Engineering, Product, Sales, Support, and Executives to advocate for customer needs
• Act as the voice of the customer, providing visibility into goals, feedback, and challenges
• Develop deep understanding of Checkr's products and align them with customer programs to achieve business outcomes

Security Engineer

• Drive security initiatives tied with our cloud product infrastructure.
• Collaborate and coordinate with product, data, platform, and infrastructure teams to identify and mitigate security risk.
• Execute on identifying and resolving infrastructure security issues using the Checkr ways of work and change management processes.
• Partner with DevOps and reliability teams to create visibility and awareness of security problems and work to prioritize their resolution in a way that respects the business needs.
• Oversee the management and operationalization of infrastructure security tools, including alert triage, reporting, and monitoring.
• Drive detection, investigation, response, and remediation of infrastructure security vulnerabilities.
• Consult and advise on infrastructure security architecture, authentication, configurations, policies, and processes.
• Participate in risk assessment, compliance, and other security program activities.

Senior Infrastructure Security Engineer

• Partner with Checkr’s FinOps and People Operations business teams to define capability and systems roadmap for a scalable application platform
• Lead teams to develop detailed requirements and execute plans to build, integrate, or implement systems solutions to meet business needs
• Ensure projects follow infrastructure architecture standards, maximize systems and operational efficiencies, protect data, and support platform compatibility
• Define processes for evaluation and selection of third-party systems/applications, including writing RFIs, RFPs, and RFQs and managing demonstrations, POCs, pilots, and cook-outs
• Coordinate delivery of services to user groups and ensure uninterrupted IT service
• Manage development, deployment, and execution of controls and defenses to ensure security and risk mitigation of company infrastructure technology and information systems
• Serve as key leadership within Corporate Engineering, reporting to the Head of Corporate Engineering and partnering closely with FinOps and People Operations

Solutions Engineer

• Serve as a strategic partner to Sales, Customer Success and Implementation teams supporting large Top 300 lender deals
• Work with prospects to design and develop solutions that automate verification of asset, income and employment needs for lending
• Meet with business leaders and stakeholders across organizations to understand goals and articulate Truework’s value proposition
• Shape value creation through presentations, case studies, product demonstrations, pilots, solution designs, and proposals
• Educate prospective clients on automated verification services and serve as verification expert during sales cycles
• Answer technical and compliance questions from prospects and partners
• Distill and communicate customer needs to the Product team and help drive product roadmap
• Collaborate with Marketing on Case Studies, Use Cases and Marketing Events

Lead Sales Solution Engineer, Mortgage

Data Analyst

• Develop and maintain core financial data models and reporting to track revenue, costs, and key business metrics
• Conduct deep-dive analyses into business trends, unit economics, and pricing strategies to identify opportunities for growth and efficiency improvements
• Design, build, and maintain data models and pipelines in our business intelligence stack to ensure accurate and timely data for financial analysis
• Collaborate with Engineering, Product, and Finance leadership to inform business strategy, product pricing, and operational investments with robust data insights
• Build and automate reporting that provides continuous insights to the business, empowering stakeholders with self-serve data
• Partner closely with leaders in Strategic Finance, Accounting, Product, Revops, and Engineering
• Own core revenue and cost data models/reporting, drive pricing and package analysis, and bring quantitative rigor to planning, deals, and large renewals

Senior Data Analyst, Finance

• Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
• Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
• Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
• Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
• Navigate internal systems and workflows to complete and submit verifications within defined SLAs
• Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

Operations Specialist

Systems Engineer

• Partner with leadership to develop and articulate a forward-thinking vision for HR/people systems architecture
• Stay abreast of industry trends, emerging HR technologies (including AI and automation), and best practices in system design and implementation
• Lead technical configuration, testing, and deployment of new functionalities and modules within HR/people systems (e.g., Workday, Greenhouse, CultureAmp, Pave)
• Ensure system configurations meet technical requirements and comply with system security and privacy regulations
• Conduct regular system audits, performance tuning, and health checks to optimize efficiency and user experience
• Design, develop, and implement automated solutions within and across HR/people systems, leveraging integration tools and API capabilities
• Identify opportunities to streamline HR workflows through technology and collaborate with IT and HR teams on integration strategies
• Drive initiatives to improve employee and manager self-service capabilities by optimizing system features and user interfaces
• Explore, evaluate, and implement AI-driven solutions integrated with HR/people systems; collaborate with data science and IT on technical integration
• Partner closely with HR, IT, finance, and other stakeholders to translate requirements into technical specifications and manage vendor relationships

Staff People Systems Analyst

• Strategically partner with the Enterprise Sales team to meet with business leaders at prospect companies to understand their business goals and articulate Checkr’s value proposition
• Meet with stakeholders across the organization, from C-Level executives to frontline employees and tailor messaging to these audiences
• Build lasting relationships and shape value creation for clients through presentations, case studies, product demonstrations, pilots, solution designs, and proposals
• Educate prospective clients on safe hiring best practices and serve as trust & safety experts during sales cycles
• Answer technical and compliance questions from prospects and partners
• Distill and communicate customer needs to the Product team and help drive product roadmap
• Identify key trends across multiple verticals and ensure Checkr remains a trusted industry leader
• Collaborate with Marketing on Case Studies, Use Cases and Marketing Events
• Grow professionally in a supportive, team-oriented environment

Senior Solution Engineer – Sales

• Meet with business leaders at prospect companies to understand their business goals and articulate Checkr’s value proposition
• Meet with stakeholders across the organization, from C-Level executives to frontline employees and tailor messaging to these audiences
• Build lasting relationships and shape value creation through presentations, case studies, product demonstrations, pilots, solution designs, and proposals
• Educate prospective clients on safe hiring best practices and how other Checkr customers have approached obstacles
• Answer technical and compliance questions from prospects and partners
• Distill and communicate customer needs to the Product team and help drive product roadmap
• Identify key trends across multiple verticals and ensure Checkr remains a trusted industry leader
• Collaborate with Marketing on Case Studies, Use Cases and Marketing Events
• Support Enterprise Sales with pre-sales activities for complex prospects

Senior Sales Solution Engineer

• Ensure candidates move smoothly through Checkr’s drug occupational health testing process
• Monitor performance across the health testing vendor/clinic network and identify trends, bottlenecks, and improvement opportunities
• Create and document scalable systems, SOPs, and best practices for occupational health operations
• Partner with the Supply Chain team to manage clinic/vendor relationships and support vendor SLA conversations
• Proactively contact candidates and clinics to resolve escalations, delays, or compliance issues
• Collaborate with Product, Compliance, Vendor Management, and other cross-functional teams to drive end-to-end process improvements
• Analyze and report on performance metrics; package insights into repeatable dashboards and updates for leadership
• Act as subject-matter expert on occupational health operations and provide guidance during audits or compliance reviews

Quality Manager, Operations

Senior Financial Planning and Strategy Analyst, Go-To-Market

Enterprise Customer Success Manager

Quality Manager, Operations

Director, Financial and People Systems

Senior Customer Success Manager

Senior Customer Success Manager

Senior Infrastructure Security Engineer

Director, Financial and People Systems

Lead Sales Solution Engineer, Mortgage

Senior Data Analyst, Finance

Operations Specialist

Staff People Systems Analyst

Senior Solution Engineer – Sales

Senior Sales Solution Engineer

Senior Operations Specialist, Occupational Health