Collaborate with engineering, product, and QA teams to streamline business processes, improve internal team efficiency, and enhance partnerships with clients.
Assist in analyzing and troubleshooting technical issues for both internal teams and clients and coordinate resolutions.
Help organize and monitor the activities of engineering teams, ensuring alignment with project goals and tracking progress.
Support team-wide reporting efforts by tracking and reporting on development progress and maintaining stakeholder communication.
Assist in the development and execution of project roadmaps and contribute to strategic planning.
Maintain accurate and detailed documentation of product changes and updates.
Contribute to managing product release cycles, coordinating with cross-functional teams to ensure timely and accurate releases.
Assist in product testing and validation to ensure high standards and seamless user experiences.
Requirements
2+ years of client-facing technical project management experience at a software company, preferably in the CRM or eCommerce space.
Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams.
Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery.
Excellent organizational skills, with the ability to manage multiple tasks in fast-paced environments while keeping broader team objectives in focus.
Bachelor’s degree in a related field (preferred)
Familiarity with Agile or Scrum methodologies (preferred)
Strong problem-solving skills with a hands-on approach to addressing challenges (preferred)
Experience working with remote and distributed teams (preferred)
Knowledge of eCommerce platforms, SaaS, and cloud-based solutions (preferred)