Customer Success Manager

• What we’re looking for
• As the Lead CRM Consultant at Massive Rocket, you will be responsible for leading the execution CRM initiatives and campaigns across various channels. Your role is critical in ensuring seamless execution, optimizing performance, and driving exceptional client satisfaction. By providing guidance, fostering collaboration, and leveraging your expertise in CRM platforms, you will lead and deliver impactful results and elevate the success of our clients' campaigns.
• Responsibilities
• i) Execution of CRM Initiatives:
• Lead the execution of CRM initiatives within the Braze platform across various channels.
• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns.
• Design and execute targeted marketing campaigns using Braze's messaging capabilities.
• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments.
• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution.
• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results. g) Master Braze and its features to deliver innovative solutions that elevate our clients' success.
• ii) Data Management and Analysis:
• Manage and analyze large datasets to understand customer behavior and trends.
• Utilize insights from data analysis to inform decision-making and optimize campaign performance.
• iii) Reporting and Documentation:
• Create relevant documents and reports, including measuring and reporting on the performance metrics of executed campaigns.

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