Scaled Customer Success Manager
Dropbox DocSend
Client Success Manager, Telecom
Digital Direction
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Act as the primary point of contact for assigned telecom management and TEM clients and establish strong relationships with key stakeholders.
- Monitor client satisfaction levels and proactively address any issues or concerns to ensure their satisfaction with our products and services.
- Work closely with internal teams to address client requests and ensure timely and effective resolution of any issues.
- Analyze client usage and adoption data to identify opportunities for upselling and cross-selling of our products and services.
- Develop and implement client success plans to achieve client satisfaction and revenue growth targets.
- Communicate regularly with clients to provide updates on product/service enhancements and new features.
- Conduct Quarterly Business Review meetings to review performance metrics and discuss opportunities for improvement.
- Collaborate with the sales team to ensure a seamless transition from the sales process to ongoing client success management.
- Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth.
- Be the main point of contact for telecom renewal pricing and telecom carrier contract management.
Requirements
- Bachelor\'s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in client success or account management in the telecom industry.
- Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.
- Strong analytical skills with the ability to interpret and communicate data insights to clients.
- Proven track record of achieving client satisfaction and revenue growth targets.
- Strong project management skills with the ability to manage multiple clients and priorities simultaneously.
- Super Strong knowledge of telecom products and services, including voice, data, and cloud solutions.
- Ability to work collaboratively with cross-functional teams to achieve client success goals.
- Experience with CRM software (MS Dynamics preferred) and data analytics tools.
