Digital Direction

Account Manager

• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
• Engage internal resources and support personnel to provide an exceptional customer experience.
• Leverage the broader sales resource eco-system to drive high impact opportunities.
• Work with urgency through all aspects of the sales cycle through closing.
• Maintain updated sales stages and accurate notes in Microsoft Dynamics CRM.
• Create and maintain account plans as required.
• Provide monthly client activity reports to all account stakeholders.
• Forecast and commit monthly sales volume accurately.
• Utilize reports to align contract objectives with deliverables.
• Attend assigned meetings and in all company training requirements.
• Clear, concise, documented communications both internally and externally.
• Be considered “Trusted-Advisor” to our clients on a daily basis.

Customer Success Manager

• Act as the primary point of contact for assigned telecom management and TEM clients and establish strong relationships with key stakeholders.
• Monitor client satisfaction levels and proactively address any issues or concerns to ensure their satisfaction with our products and services.
• Work closely with internal teams to address client requests and ensure timely and effective resolution of any issues.
• Analyze client usage and adoption data to identify opportunities for upselling and cross-selling of our products and services.
• Develop and implement client success plans to achieve client satisfaction and revenue growth targets.
• Communicate regularly with clients to provide updates on product/service enhancements and new features.
• Conduct Quarterly Business Review meetings to review performance metrics and discuss opportunities for improvement.
• Collaborate with the sales team to ensure a seamless transition from the sales process to ongoing client success management.
• Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth.
• Be the main point of contact for telecom renewal pricing and telecom carrier contract management.

Client Success Manager, Telecom

Pricing Analyst

• Welcome to Digital Direction, your source for Managed Telecom Solutions.
• We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team.
• Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment.
• MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.
• Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back-office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.
• Perhaps most important, our customers receive an advocacy-based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency.
• Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.
• This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base.
• The candidate would interface with clients and vendors to facilitate client orders.
• This role has a customer service function, supporting our clients as they make changes to their telecom environment.
• The position offers virtual office (remote).
• Job Summary: Top IT consulting company is seeking a highly skilled and experienced Senior Analyst/Pricing Specialist for telecom and cloud to join our rapidly growing team.
• Candidate will be responsible for establishing relationships with key internal/external stakeholders in the steady state environment of our telecom management services, creating pricing proposals and pulling data/reports for quarterly and/or annual client business reviews.
• Responsibilities: Network and Cloud Pricing – Pricing requests originate from our sales and procurement teams for single or multi-site telecom services including Broadband, DIA, MPLS/VPLS, SD-WAN, UCaaS, etc.
• Must have a very high ability to effectively organize and manage multiple pricing requests at any given time.
• Must have an extensive background in all IT products and solutions, appropriate vendor options, and pricing workflow.
• Microsoft Dynamics CRM background preferred.
• Business Reviews (BR) - Participate in client Audit/TEM/MTS BR as lead analyst gathering and validating all data for client presentations.
• Work with MTS Team to identify AND schedule BRs with internal team and client.
• Identify and Gather client data from Microsoft Dynamics CRM and other systems to populate presentation.
• Collaborate with internal Sales/CSS Teams to generate renewal and upgrade reports for existing client services, and to identify potential opportunities for new sales.
• All reports will be created utilizing Microsoft Dynamics CRM Contract Renewal Reporting.
• Identify, manage, and execute on key takeaways and action items from client BR meetings.
• Collaborate with sales and technology teams to ensure a seamless transition from the sales process to operations.
• Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth.
• Report, meet, decide, deliver contracts, submit renewal/upgrade orders through Microsoft Dynamics CRM.

Account Manager

Client Success Manager, Telecom

Senior Telecom/Cloud Pricing Specialist