Rithum

Operations

• Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting.
• Develop and maintain clear visibility into operational performance, priorities, risks, and outcomes across the client organization.
• Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes.
• Ensure alignment of operational initiatives with enterprise strategy and business unit goals.
• Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
• Establish governance processes that ensure initiatives are aligned with strategic priorities and appropriately resourced.
• Monitor initiative progress, identify risks, and ensure clear escalation paths to leadership when execution risks arise.
• Maintain transparency across leadership teams regarding priorities, dependencies, and progress.
• Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes.
• Challenge assumptions, timelines, and risks constructively to ensure initiatives remain on track and deliver intended results.
• Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other functional partners to resolve operational dependencies.
• Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
• Ensure teams have access to standardized operational frameworks that support scalable execution and consistency across the organization.
• Continuously refine operating models, processes, and internal frameworks to improve efficiency and execution quality.
• Own identification and evaluation of AI-enabled operational opportunities across the client organization.
• Develop business cases for automation and AI adoption that improve productivity, efficiency, and operational performance.
• Track adoption, outcomes, and benefits through a structured AI benefits register and operational improvement roadmap.
• Lead the principal expert bench, ensuring expertise is deployed transparently against the organization’s highest-priority opportunities and initiatives.
• Coordinate subject matter expertise to support complex operational initiatives, strategic projects, and high-impact transformation efforts.
• Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders.
• Ensure operational plans support strategic growth priorities while maintaining execution discipline and resource alignment.
• Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions.
• Partner closely with the CEO Chief of Staff to coordinate executive-level messaging, updates, and leadership alignment.
• Maintain regular engagement with the CEO Chief of Staff to ensure business unit responsiveness to ELT priorities, requests, and strategic initiatives.

Director, Services Operations – Planning

Customer Success Manager

• Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion.
• Understand and align to each client’s business objectives, industry context, and success measures.
• Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
• Proactively engage clients to understand their evolving needs and position Rithum’s offerings accordingly.
• Manage escalations with professionalism, urgency, and confidence to maintain strong client trust.
• Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment.
• Build consultative relationships that connect Rithum’s solutions to the client’s business strategy and challenges.
• Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies.
• Facilitate enablement sessions that improve product adoption and drive business outcomes.
• Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities.
• Coach and mentor less experienced Client Success Managers to support team growth and consistency.
• Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage.
• Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals.
• Provide clear, early forecasts of renewal likelihood and engage proactively to address risks.
• Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value.

Senior Client Success Manager – Strategic Accounts

Account Executive

• Prospect and acquire net-new key clients across priority verticals and strategic accounts.
• Build and manage a robust pipeline through disciplined outbound activity and self-generated opportunities.
• Drive the full sales cycle from initial outreach through close in complex mid-market & enterprise environments.
• Maintain a consistent cadence of outbound prospecting including calls, emails, outreach, and targeted account engagement.
• Own weekly pipeline generation targets and activity metrics.
• Conduct discovery conversations that uncover business problems tied to commerce growth and operational efficiency.
• Position Rithum’s platform as the central infrastructure enabling brands and retailers to scale marketplace and digital commerce operations.
• Engage executive stakeholders and decision makers with clear value articulation.
• Lead complex sales motions involving cross-functional stakeholders and long sales cycles.
• Identify and pursue high-value mid-market & enterprise prospects aligned to Rithum’s ideal client profile.
• Build account strategies that leverage marketplace expansion, channel orchestration, and data intelligence capabilities.
• Manage opportunities through a disciplined sales methodology and deal inspection cadence.
• Collaborate with internal stakeholders including sales engineering, product, services, and leadership to advance opportunities.
• Maintain accurate pipeline visibility and forecast integrity.

Key Account Executive, $50 million - $1 billion

Technical Customer Success

• Participate in technical discovery and solution design during late-stage sales cycles
• Create implementation plans and technical documentation to guide delivery
• Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
• Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
• Provide expert technical recommendations to optimize platform usage and align with client goals
• Act as the primary technical point of contact for strategic clients during onboarding and post-launch
• Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution
• Deliver tailored training and technical enablement sessions to client stakeholders
• Maintain clear, proactive communication with both technical and non-technical client contacts
• Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)

Client Success Engineer – Implementation

Technical Project Manager

• Independently manage the delivery of complex client implementations from kickoff through completion
• Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition
• Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively
• Serve as the primary execution and coordination point between clients, partners, and internal project teams
• Communicate project status, risks, and decisions clearly and consistently to stakeholders
• Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations
• Maintain accurate schedules, delivery artifacts, and documentation including project plans plans, timelines, risk and decision logs, and retrospectives
• Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs
• Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements

DevOps Engineer

• Ensure maximum availability and reliability of mission-critical database systems across hybrid infrastructure.
• Design, implement, and maintain SQL Server Always-on Availability Groups, clustering, and replication topologies. Constantly improve the observability of all database systems.
• Lead major database upgrade initiatives and modernization efforts. Support other engineers and teams in their use of database systems.
• Continuously enhance observability using telemetry, performance analysis, and proactive monitoring.
• Continuously enhance processes through automation. Automate operational workflows using PowerShell, Python, and CI/CD tooling.
• Ensure all data is protected and secure
• Participate in our on-call rotation
• Troubleshoot and tune high-load production systems, including complex performance and replication issues.
• Lead technical response during high-severity incidents and conduct root cause analysis.
• Ensure database security, backup integrity, and disaster recovery readiness.
• Contribute to the development of best practices for database engineering and reliability.
• Collaborate cross-functionally to design scalable, resilient data architectures.
• Mentor team members and contribute to engineering best practices.

Senior Database Reliability Engineer

Sales Engineer

• Generation of new revenue with new and existing accounts in collaboration with sales and client management teams.
• Support the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions.
• Prepare and deliver sales presentations, proofs-of concept, strategic recommendations, and product demonstrations in person and via screen share-hosted meetings.
• Evaluate prospective and current client’s business goals, data & systems integration requirements, and recommend effective strategies to meet these needs.
• Generate ROI analyses, revenue & cost forecasts, and respond to RFI’s and RFP’s.
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings.
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle.
• Proven track record supporting presales engagements while engaging with clients, technical teams, and C-level executives.
• Demonstrate strong analytical, technical, operational, and industry knowledge to provide value and relevance to key client stakeholders.
• Synthesize and prioritize client feedback, competitive and industry information to evangelize and provide feedback to improve product and service delivery.
• Demonstrate broad understanding of the financial and strategic aspects of the business to develop growth strategies for client and Rithum.
• Excellent communication and boardroom presentation skills. Displaying strong oral, written, and interpersonal communication skills.
• Viewed as an expert resource by clients, peers and coworkers and has a thorough internal working knowledge of the enterprise.
• Leads by example and demonstrates strong decision-making skills, judgment, and business acumen.

Senior Sales Engineer

Affiliate Manager

• Own the end-to-end partner strategy for a portfolio of high-value channel partnerships (new and existing), defining objectives, investment priorities, and go-to-market plans that drive mutual business outcomes
• Build and maintain trusted relationships with VP and C-level partner stakeholders, serving as a strategic advisor on digital commerce transformation and Rithum’s role in their ecosystem
• Lead quarterly business reviews and executive-level partnership meetings, setting the strategic agenda, presenting performance insights, and aligning on forward-looking roadmaps
• Proactively identify and mitigate partnership risks, making autonomous decisions to protect and grow strategic relationships
• Consistently achieve or exceed revenue and GMV targets by developing and executing partner-sourced pipeline strategies and co-selling motions across the Rithum product portfolio
• Negotiate and structure complex commercial agreements, including revenue-share models, co-investment frameworks, and strategic incentive programs that maximize mutual value
• Develop and present business cases to internal leadership for partnership investments, using data-driven analysis to justify resource allocation and strategic bets
• Identify and pursue new partnership opportunities and adjacent revenue streams that expand Rithum’s market position and ecosystem influence
• Lead and orchestrate cross-functional initiatives across Solution Engineering, Product, Marketing, Services, and Client Success teams to deliver on partnership commitments and drive integrated go-to-market execution
• Influence Product roadmap and investment decisions by translating partner insights, market intelligence, and competitive dynamics into actionable strategic recommendations
• Partner with Marketing to design and execute joint go-to-market campaigns, co-branded initiatives, and partner events that generate measurable pipeline impact
• Represent partner strategy perspectives in leadership and board-level decisions, contributing to organizational strategic planning and partner program evolution
• Design and refine partner enablement strategies, ensuring partners have the knowledge, tools, and incentive structures to drive adoption and growth at scale
• Develop partnership playbooks, frameworks, and best practices that codify institutional knowledge and elevate the performance of the broader cross functional team
• Mentor and coach junior partner team members, contributing to talent development and organizational capability building even without direct reporting relationships
• Contribute to the evolution of Rithum’s partner program strategy, including tier structures, commercial models, and performance standards

Partner Executive

Account Manager

• Own a portfolio of key client accounts overseeing the strategy, planning execution and optimization of product feeds across major advertising platforms.
• Translate client objectives into actionable media strategies that drive performance and measurable outcomes.
• Provide regular reporting and insights to clients, identifying opportunities for growth and improvement.
• Deliver advanced reporting and insights, tying media performance to client KPIs.
• Partner with Client Success Managers, Technical Account Managers, Advertising Account Managers and Product teams to deliver cohesive, high-impact media programs.

Advertising Account Manager – Feeds

Billing Specialist

• Analyze contracts with customers to ensure proper NetSuite customer billing setup and identify pertinent information to account for revenue transactions consistent with the Company’s existing revenue recognition policy and US GAAP, ensuring accurate and timely processing and review based on month-end close and other internal deadlines
• Process transactions related to new contract setup, contract amendments, terminations, and credit memos in NetSuite, ensuring timely processing based internal deadlines
• Own the processing of our monthly invoicing of variable revenue contracts, collaborating with Engineering to ensure correct flow of activity and investigating areas of improvement
• Investigate and resolve invoicing issues and billing questions directly with customers and collaborating with internal stakeholders as appropriate (account management, legal, sales, accounts receivable, etc)
• Participate in the month-end close procedures, including preparing journal entries related to revenue, account reconciliations and schedules
• Assist in the preparation of quarterly and year-end schedules to support financial statement audits
• Complete ad hoc reporting and additional project requests as assigned by managers

Billing Analyst

Implementation Specialist

Infrastructure Engineer

• Support and operate physical datacenter infrastructure, including servers, storage, networking, and rack-and-stack activities.
• Manage and maintain VMware vSphere / ESXi environments, including host builds, upgrades, patching, and troubleshooting.
• Administer enterprise storage platforms such as Pure Storage and/or NetApp, including provisioning, snapshots, replication, and performance monitoring.
• Perform hardware lifecycle activities: installs, replacements, firmware upgrades, and decommissioning.
• Participate in planned maintenance, change control, and incident response for datacenter systems.
• Build infrastructure-as-code software and other tools providing a foundation for software teams to rapidly build large scale cloud systems
• Establish a golden AMI pipeline and maintain a continuous patching schedule for all cloud resources.
• Operationalize the resiliency and disaster recovery processes for IaaS landscape
• Automation of key operating and security processes in IaaS workloads
• Infrastructure management via Configuration Management platform to ensure security and full stack automation for applications, drive the use of the platform and standards for all applications
• Drive investigation and resolution of security incidents impacting cloud infrastructure
• Work closely with security team to address vulnerabilities, evidence gathering and securing our infrastructure
• Handle the security hardening efforts for major OS distributions to ensure overall compliance and a streamlined service for internal clients
• Participate in the rotating on-call schedule. Ensure that user emergencies, platform alerts, and support requests are addressed.
• Identify and solve problems in cloud and hybrid environments and the ability to create and implement a new solution from scratch.
• Mentor and develop less experienced engineers.

Senior Infrastructure Engineer

• Manage the sales tax process including preparing returns, analyzing taxability, and staying current with tax law changes.
• Prepare other regulatory filings (e.g., property tax returns, governmental surveys, FBARs).
• Assist in the preparation, review, and mailing of federal, state, and local income tax returns, ensuring accuracy and timeliness.
• Assist in the preparation of quarterly and annual tax provision calculations in accordance with ASC 740.
• Maintain and update tax records and documentation to ensure compliance with all applicable regulations.
• Conduct research on tax laws and regulations to provide guidance on tax implications for various business transactions.
• Assist in developing and executing tax strategies aligned with the company’s financial and business objectives.
• Assist in the preparation of responses to tax audits and inquiries from tax authorities.
• Assist in the preparation of tax-related disclosures for financial statements and regulatory filings.
• Collaborate with internal and external auditors to ensure accurate and comprehensive tax reporting.
• Work closely with finance, accounting, and legal teams to ensure alignment on tax-related matters.
• Stay current on changes in tax laws and regulations to ensure compliance and identify opportunities for improvement.
• Recommend and implement process improvements to enhance the efficiency and effectiveness of the tax function.

Director, Services Operations – Planning

Senior Client Success Manager – Strategic Accounts

Key Account Executive, $50 million - $1 billion

Client Success Engineer – Implementation

Technical Project Manager

Senior Database Reliability Engineer

Senior Sales Engineer

Partner Executive

Partner Executive

Advertising Account Manager – Feeds

Billing Analyst

Implementation Specialist

Senior Infrastructure Engineer

Tax Associate