Rithum

Technical Customer Success

• Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on Rithum’s platform
• Oversee onboarding execution across your team, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations
• Maintain a strong quality bar by enforcing consistent standards, identifying blockers early, and ensuring proper resolution and escalation processes
• Foster client trust through clear, proactive communication and support, serving as an escalation point for key onboarding or technical issues
• Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs
• Ensure the CSE team has the training, tools, and support required to execute effectively and grow in their technical capabilities
• Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance
• Monitor team performance and ensure accountability for deliverables, timelines, and quality standards
• Build and maintain a culture of collaboration, client advocacy, and solution-oriented thinking
• Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams

Manager, Client Success Engineering

Product Manager

• Be the owner of your product and drive the long-term vision for the world’s leading eCommerce platform
• Collaborate with engineering, product, and QA teams to drive efficient business processes, improve team operations, and align client needs with internal objectives.
• Contribute to roadmap development and execution, ensuring strategic initiatives are on track and that cross-team communication is seamless.
• Oversee documentation process for product changes and updates.
• Lead end-to-end product development & execution from concept to launch (e.g., PRDs, product prioritization, client discussions, testing & QA, etc.)
• Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience.
• Triage incoming client requests and assigned projects, ensuring timely and articulate response, and follow through to release
• Be the voice and champion of our clients by building strong relationships based on trust
• Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met.
• Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability.

Senior Product Manager

Implementation Specialist

•Lead technical discovery and solution design during late-stage sales engagements for strategic clients
•Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
•Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
•Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
•Provide expert-level platform training and consultation to client stakeholders
•Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
•Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
•Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
•Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
•Communicate complex technical concepts clearly to both technical and non-technical stakeholders
•Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
•Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Senior Implementation Specialist

Full-stack Engineer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
As a Developer Productivity Software Engineer at Rithum, you play a pivotal role in enhancing the productivity and efficiency of our development teams. You are responsible for designing, developing, and maintaining tools, systems, and processes that streamline the software development lifecycle, enabling developers to deliver high-quality software faster and with greater ease. You demonstrate a blend of technical expertise, problem-solving skills, and a passion for improving developer experiences. Additionally, you support AI-driven initiatives by integrating intelligent automation into developer workflows and exploring opportunities to leverage AI technologies to further accelerate engineering velocity.
Design, build, and maintain internal tools and frameworks that improve developer productivity, including CI/CD pipelines, build systems, and development environments.
Automate repetitive tasks and processes to reduce manual effort and minimize errors, ensuring a seamless and efficient development workflow.
Collaborate closely with development teams, DevOps, Platform Engineering teams and other stakeholders to identify pain points and areas for improvement in the development process.
Continuously monitor and analyze development workflows, identifying bottlenecks and implementing solutions to optimize performance and efficiency.
Create clear and comprehensive documentation for tools and processes and provide training and support to developers to ensure effective use.
Explore and integrate AI technologies to automate development tasks, optimize CI/CD pipelines, and enhance tooling intelligence.
Stay updated with the latest industry trends and technologies and proactively propose innovative solutions to enhance developer productivity.

Software Engineer, Developer Productivity

Backend Engineer

• The Role
• As a Software Engineer for our Retailers business function, you develop, write, and test code for software applications or systems. You are responsible for supporting your software engineering team, ensuring quality standards, and striving for innovation in meeting our business goals.
• Responsibilities
• Participate in reviewing code written by peers and receive feedback on your own code to ensure quality and maintainable software development.
• Learn new technologies, languages, tools, and best practices. We expect our Software Engineers to be proactive in improving their skills and staying updated with the latest trends in software development.
• Engage in the software development process utilizing agile methodologies. This includes contributing to sprints, user stories, and participating in sprint reviews & retrospectives.
• Manage medium to large-sized tasks or features assigned by senior engineers, delivering them on time and to specification.
• Participate in the analysis of feature requirements or issues and propose solutions. You may be involved in solving technical challenges related to performance, scalability, or user experience. Occasionally perform research or develop prototypes to test out new ideas, frameworks, or technologies.
• Partner with Product/User Experience designers to bring to life excellent client experiences.
• Help to mentor more junior members of your team
• Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks
• Diagnose and fix software defects or bugs reported by users or uncovered during testing
• Participate in on-call rotation
• Understanding and utilization of software development tools including version control, building processes, debuggers, and test frameworks for:
• Primary technologies (may include):
• Java, JavaScript, JavaServer Pages, Typescript,
• Angular, React.js,
• Python, Node.js
• Secondary technologies
• AWS services (OpenSearch, Lambda, DynamoDB, Kinesis, RDS, ECS, and others)
• SOAP/REST web service APIs
• Redis, NoSQL
• Microsoft SQL Server

Fullstack Software Engineer - JavaScript/TypeScript

Product Marketing

• Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
• Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
• Overview: As a Senior Product Marketer, you serve as the voice of the buyer for Rithum’s Brands and Retailer Marketing Solutions. You drive the work responsible for developing effective positioning, messaging, differentiation and related content, impactful marketing and sales content, and market intelligence, and drive insight-based enablement across internal teams. The Senior product marketer will own, develop and execute major product launches, working closely with sales, revenue management, product, marketing and client success to drive business growth, positive client outcomes, and achieve financial goals.
• Responsibilities: Define positioning, go-to-market messaging and launch plans for Rithum's Brands or Retailer platform that unlocks meaningful value for our retailers and contributes to key growth goals; Develop differentiation that displays Rithum’s leadership position versus buyers’ other purchase options; perform detailed market opportunity analysis, including market research, segmentation, key trends and changes, buyer personas and competitive analysis; Drive product launches by codeveloping launch plans and managing the cross-functional implementation of the plans; Create relevant, impactful, and timely marketing collateral including sales presentations and pitch decks, sales tools, product data sheets, web content, webinars, blogs, product differentiation, social media and more; Develop and maintain internal sales tools that clearly communicate competitive differentiators, objection handling and positioning strategies; Contribute to growth marketing efforts by delivering product content and participating in activities for the marketing programs that drive demand for Rithum’s products; Understand the market, the competition and how Rithum wins, and play a leading role in sharing this knowledge with other team members including conducting regular enablement sessions.
• Travel: Up to 10%.
• What it’s like to work at Rithum: When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers; Connect with passionate professionals who will help support your goals; Participate in an inclusive, welcoming work atmosphere; Achieve work-life balance through remote-first working conditions, generous time off, and wellness days; Receive industry-competitive compensation and total rewards benefits.

Senior Product Marketer

Technical Account Manager

• As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients.
• Building on deep technical acumen and client-facing experience, you will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance.
• You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering to ensure that clients receive tailored, value-driven guidance throughout their lifecycle.
• In this role, you will own complex technical workstreams, influence technical best practices, and contribute to the continuous improvement of the TAM function.
• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
• Contribute to internal knowledge sharing and standardization of technical best practices across the TAM team, coaching and mentoring less experienced TAMs.
• When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
• We offer career opportunities aligned to your ambitions and talents, and comprehensive benefits and wellness plans.