Customer/Merchant Support Specialist
Fresh Prints
SQLTableau
Job Level
JuniorMid-Level
About the role
- Respond to customer inquiries and resolve issues via phone, email, and chat
- Keep members and experts informed about request progress and follow up as needed
- Monitor platform to identify and address fraudulent or harmful content
- Escalate complex issues to management and collaborate with other departments for resolution
- Assist with quality assurance (QA) testing of the Ritual app
- Accurately record and categorize customer interactions; adhere to company policies
- Work flexible hours, including weekends and evenings, while maintaining a professional demeanor
Requirements
- 2+ years of proven customer service experience
- Prior experience in a remote work environment
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Effective multitasking and prioritization skills
- Familiarity with customer service principles and practices
- Ability to work independently and collaboratively as part of a team
- Comfortable working in a fast-paced environment
- Tech-savvy with experience using CRM software and communication platforms (Front, Slack), and quick to learn new technologies
- Must possess the necessary equipment and ample storage capacity to download company apps/platforms
