OurRitual

Therapist

• Conduct 1:1 sessions with members to assess their relationship goals and collaboratively choose the most suitable educational pathways
• Review member responses to questionnaires and journal prompts
• Facilitate individual and couple sessions to deepen the integration of therapeutic materials and address relationship concerns

Couples Therapist

• Conduct 1:1 sessions with members to assess their relationship goals and collaboratively choose the most suitable educational pathways.
• Review member responses to questionnaires and journal prompts.
• Facilitate individual and couple sessions to deepen the integration of therapeutic materials and address relationship concerns.

• Conduct 1:1 sessions with members to assess their relationship goals
• Collaboratively choose the most suitable educational pathways
• Review member responses to questionnaires and journal prompts
• Facilitate individual and couple sessions to deepen integration of therapeutic materials

Product Manager

• Own the provider-side product roadmap - tools and workflows that enable therapists to deliver continuous therapy at scale
• Drive innovation in clinical processes - working with therapists to break from traditional models and leverage technology
• Lead release process for provider features - piloting, iterating, and scaling successful initiatives
• Collaborate closely with consumer product team - ensuring provider tools directly enhance user experience and align with consumer initiatives
• Design change management initiatives that drive adoption of new tools and processes
• Create measurement frameworks for therapist performance and outcomes
• Partner with clinical leadership on training, onboarding, and ongoing development
• Collaborate with operations to pilot and scale - designing experiments, gathering learnings, and implementing across the network

Senior Product Manager – Provider Experience

Product Operations

• Implement and maintain tools like Calendly and Stripe, QA Amplitude events and dashboards
• Manage access/permissions, renewals, and light troubleshooting
• Own event taxonomy and QA processes
• Run release runbooks, change logs, and comms for audiences
• PM the creation/refresh of Pathway content

Technical Product Operations

Customer Support

• Respond to customer inquiries and resolve issues via phone, email, and chat
• Keep members and experts informed about request progress and follow up as needed
• Monitor platform to identify and address fraudulent or harmful content
• Escalate complex issues to management and collaborate with other departments for resolution
• Assist with quality assurance (QA) testing of the Ritual app
• Accurately record and categorize customer interactions; adhere to company policies
• Work flexible hours, including weekends and evenings, while maintaining a professional demeanor

Couples Therapist

Couples Therapist

Couples Therapist

Couples Therapist

Senior Product Manager – Provider Experience

Technical Product Operations

Customer Support Agent