OurRitual

Product Operations

• Implement and maintain tools like Calendly and Stripe, QA Amplitude events and dashboards
• Manage access/permissions, renewals, and light troubleshooting
• Own event taxonomy and QA processes
• Run release runbooks, change logs, and comms for audiences
• PM the creation/refresh of Pathway content

Technical Product Operations

Customer Support

• Respond to customer inquiries and resolve issues via phone, email, and chat
• Keep members and experts informed about request progress and follow up as needed
• Monitor platform to identify and address fraudulent or harmful content
• Escalate complex issues to management and collaborate with other departments for resolution
• Assist with quality assurance (QA) testing of the Ritual app
• Accurately record and categorize customer interactions; adhere to company policies
• Work flexible hours, including weekends and evenings, while maintaining a professional demeanor

Technical Product Operations

Customer Support Agent