AI Operations Lead

OurRitual

AI Operations Lead overseeing the expert network and customer experience for Continuous Therapy platform. Leading operations, management, and systems design as the company scales.

Posted 5/25/2026full-timeTel Aviv • 🇮🇱 IsraelSeniorWebsite

About the role

Key responsibilities & impact

Lead the operations team responsible for our 200+ expert therapists
Own expert hiring and onboarding
Manage expert compensation strategy
Build performance management system for expert therapists
Define quality standards
Lead customer success function
Leverage AI for customer service
Design operational systems and processes
Partner with product for internal tools

Requirements

What you’ll need

5+ years of operations leadership experience
Hands-on operator
High EQ
Genuine fluency with AI
Strong product partnership instincts
Builder mentality
Fluent English

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations leadershipexpert hiringonboardingcompensation strategyperformance managementquality standardscustomer successAIoperational systemsprocess design

Soft Skills

high EQhands-on operatorstrong product partnership instinctsbuilder mentalitygenuine fluency with AIcommunicationleadershiporganizational skillsinterpersonal skillsproblem-solving