WeaveGrid

Customer Success Manager

• Own enterprise utility client program growth activities for assigned clients, including serving as the primary point of contact for contracted and ongoing client programs centered on the WeaveGrid SaaS platform
• Lead internal and client team coordination to launch newly contracted programs
• Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts
• Lead ongoing meetings and on-site workshops with the client
• Maintain account delivery plan and execute against the plan
• Proactively share data-driven insights with clients
• Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as necessary
• Triage client issue resolution; coordinate incident resolution and client communications
• Serve as the single-threaded internal owner of account success; balance internal and external priorities and manage client expectations
• Collaborate with Marketing, Solution Design and Integrations, and Product teams on enrollment campaigns, IT implementations, and product roll-outs
• Support account extension and expansion work, regulatory process support, and develop case studies, award applications, and conference presentations

Client Success Manager

Product Marketing

• The future of transportation is electric, and our software solves the most critical emerging grid integration challenges to ensure the energy transition is clean, equitable, and resilient
• WeaveGrid provides enterprise solutions that help the grid absorb electrification using cloud-native platform architecture and systems optimization
• Define and execute GTM strategy to grow utility customer accounts; oversee Business Development, Sales Operations, and Customer Success
• May also oversee Enterprise Marketing, Partnerships, and Sales Engineering
• Strategic leadership: own revenue strategy across enterprise utility accounts; partner with Product, Engineering, Market Development, and Policy; contribute to executive planning and resource allocation
• Build, inspire, and develop high-performing Sales and Customer Success teams; strengthen enterprise sales and customer success playbooks to drive predictable growth and measurable ROI
• Engage directly with customers when needed and perform other duties as assigned

Client Success Manager

Head of Utility Go-to-Market