Wayfair

Product Designer

• Collaborate with stakeholders and subject matter experts (SMEs) across our global Service & Sales organization to identify and address critical training needs for individuals, workgroups, and the broader organization.
• Design and develop innovative learning solutions using advanced adult-learning principles and systematic instructional design methodologies.
• Develop and update content and curricula that directly support the competency models for each Service role.
• Lead medium- to large-scale content projects using project-management tools.
• Design microlearning, videos, job aids, simulations and assessments.
• Create dynamic, Digital Adoption Assets using WalkMe for service support and proactive campaigns, driving change adoption.
• Lead the integration of AI across the LXD process from content creation and assessment design to workflow automation ensuring scalable, future-ready learning solutions.
• Work effectively with multicultural, virtual teams to deliver consistent, high-quality solutions across regions.

Learning Experience Designer

Account Manager

• Own and manage a book of high-value B2B accounts, balancing growth, retention, and reactivation
• Drive revenue growth by meeting and exceeding quarterly and annual targets
• Execute proactive customer outreach via outbound/inbound calls, emails, virtual meetings, and pipeline management
• Communicate Wayfair’s full value proposition including product assortment, design services, and project management to capture cross-sell/up-sell opportunities
• Partner with internal teams (Service, Design, Large Project Solutions) to deliver seamless customer support and experience
• Foster continuous feedback loops with customers and stakeholders to strengthen relationships and address challenges
• Leverage sales tools (Salesforce, Looker, LinkedIn Sales Navigator) to track activity, forecast revenue, and inform strategy
• Build long-term client relationships through strategic, consultative selling and maintain a healthy pipeline
• Manage time effectively to schedule appointments, respond promptly to inquiries, and support purchases through the Wayfair Professional platform
• Serve as subject matter expert on Wayfair Professional’s offerings and advise customers using industry knowledge
• Collaborate with colleagues and partner teams to drive outcomes, resolve issues, and contribute to team culture
• Take a solution-oriented approach to problem-solving and represent the Wayfair brand with professionalism and integrity

B2B Sales Account Manager

QA Engineer

• Develop and drive a comprehensive 12-month roadmap for the Quality Assurance team.
• Identify opportunities to enhance existing processes, including leveraging automation, transcription, and data science models to improve efficiency and effectiveness.
• Partner with Sales Leaders and Sales Training to pinpoint pain points and key opportunities for improvement.
• Lead and mentor a team of quality analysts, ensuring they have the tools and support to accurately measure and improve agent performance.
• Manage the development and enhancement of quality rubrics and reporting, using data to draw conclusions and drive improvements.
• Collaborate with technology partners to provide feedback on tools, influence their roadmaps, and explore new solutions.

Quality Assurance Manager, Sales

Security Engineer

• Lead the delivery of security technology projects from initiation through completion, ensuring milestones are met on time and within scope.
• Coordinate on-site installation, integration, and deployment of security systems, working closely with vendors and field teams to ensure smooth execution.
• Track project progress, resolve roadblocks, and escalate issues when necessary to keep initiatives on schedule.
• Support the rollout of security technology initiatives by creating, updating, or following established SOPs and ensuring consistent application across locations.
• Conduct operational checks and participate in audits to confirm systems are functioning as intended and meet compliance requirements.
• Provide clear documentation and status updates to stakeholders to maintain transparency and accountability.
• Serve as the primary point of contact during project execution, ensuring alignment between internal teams, vendors, and external partners.
• Collaborate with Legal, Talent Management, IT, and Operations to ensure operational requirements match project deliverables.
• Build and maintain strong vendor relationships to ensure timely service and quality outcomes.
• Assist in responding to and resolving security incidents by coordinating on-the-ground actions and ensuring follow-up tasks are completed.
• Document findings from incidents to inform process improvements and prevent recurrence.
• Provide feedback from field execution to inform future project planning and technology enhancements.
• Stay informed on operational best practices to recommend incremental improvements in efficiency and effectiveness.

Technology and Systems Manager, Global Safety and Security Field Execution

Sales

• Gather key deliverable, product, and logistics details - including project scope, timelines, and delivery requirements
• Determine feasibility and next steps for customer engagement
• Request additional insight and specs on the category project directly with the customer
• Partner with managed field sales teams to communicate with customers on project needs and budget
• Evaluate and prioritize projects based on potential value, partner lead times on deliverables, and customer deadline for completion
• Maintain visibility into the project pipeline to support proactive planning
• Align internal stakeholders and resources for execution, driving a timeline for completion forward
• Coordinate across relevant PSG team members to ensure smooth workflows and completion of the project in a timely manner
• Act as the communication bridge between managed sales teams and Large Project team members
• Track and document opportunity timeline and needs to reduce friction and improve efficiency
• Drive key supplier negotiations and issue resolution
• Coordinate with B2B category management stakeholders to ensure close alignment on category pricing strategy, product selection, and inventory positioning
• Identify and address risks or delays across the project lifecycle
• Escalate issues to relevant stakeholders and proactively provide recommended solutions to managed sales teams
• Drive accountability and follow-up on open items until resolution, prior to order placement to project installation
• Source and procure products for a category project
• Place and track category-specific orders accurately and on time
• Own category relevant project quoting, including bulk requests and tag items per room location
• Manage SKU reselects and substitute out-of-stock items efficiently
• Maintain visibility into final delivery, installation, and possible project delays
• Coordinate post-order support between the Service and the Large Project delivery/installation team

Sales Manager, Large Projects

Manager

Manager, Field Tech and Execution

• Respond to employee inquiries regarding HR policies, procedures, and systems within the Leaves and Accommodations workstream, focusing on ADA support.
• Serve as a subject matter expert and reliable resource for ERC teammates, cross-functional stakeholders, and internal partners.
• Engage in the interactive process with Talent Management and the business to identify reasonable accommodations.
• Review documentation to determine ADA disability status and identify alternative accommodation options.
• Periodically assess effectiveness and impact of accommodations on employee and business.
• Exercise judgment in managing inquiries, escalating when needed, and providing guidance that aligns with policy while balancing employee experience and business risk.
• Manage return-to-work processes, including medical clearances.
• Maintain accurate and up-to-date leave records in Workday, ServiceNow and other relevant systems.
• Ensure compliance with all federal, state, and local leave laws and regulations, staying current on legislative changes.
• Identify trends and root causes in employee questions or service gaps; share insights and recommend changes to improve results.
• Support process improvements by reviewing and enhancing SOPs, templates, and internal documentation.
• Adapt quickly to shifting business priorities and take on additional responsibilities or special projects as needed.

ADA Accommodation Case Manager

• Mattress Category Sales Specialist for Wayfair focused on the Mattress market and technical product features.
• Use deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the category.
• Meet or exceed monthly revenue, calls per day targets, and other established KPIs.
• Utilize and expand selling skills in a high growth and technical category through creative offerings and initiatives.
• Communicate with inbound customers and conduct outbound follow ups for specialized category sales inquiries.
• Operate in a high-energy, dynamic environment with rapid changes to products, promotions, and operations.
• Collaborate with team members and share innovative ideas to improve customer experience.
• Participate in Wayfair’s training and continuous career development; training on offerings, software, processes and supplier capabilities.
• Embody Wayfair People Principles and act as a brand ambassador to provide a first class customer experience.