Wayfair

Mattress Sales Specialist

Wayfair

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Mattress Category Sales Specialist for Wayfair focused on the Mattress market and technical product features.
  • Use deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the category.
  • Meet or exceed monthly revenue, calls per day targets, and other established KPIs.
  • Utilize and expand selling skills in a high growth and technical category through creative offerings and initiatives.
  • Communicate with inbound customers and conduct outbound follow ups for specialized category sales inquiries.
  • Operate in a high-energy, dynamic environment with rapid changes to products, promotions, and operations.
  • Collaborate with team members and share innovative ideas to improve customer experience.
  • Participate in Wayfair’s training and continuous career development; training on offerings, software, processes and supplier capabilities.
  • Embody Wayfair People Principles and act as a brand ambassador to provide a first class customer experience.

Requirements

  • 1 - 3 years of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics (previous technical category sales experience is highly preferred).
  • Sales knowledge, strong business acumen, and ability to use your expertise to assist customers through their purchasing needs.
  • Willingness to adapt and grow in a fast paced, high growth industry.
  • Comfort with learning new tools or systems and previous experience with Google, Microsoft Office or other email platforms, video conferencing, multiple screens, spreadsheets, etc.
  • Ability to maintain internet speeds of 25mbps (download) and 5+ (upload); must be hardwired, no wifi permitted.
  • Sales training is 100% mandatory and absences, time off, or tardiness during initial training cannot be accommodated.
  • Private and dedicated workspace free of distractions and noise; Wayfair will provide equipment.
  • Bachelor’s degree or college diploma equivalent preferred, but not required.
  • Strong command of written and verbal communications.
  • Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.
  • Weekends required.