Employee Relations Manager
Genworth
ServiceNow
ADA Accommodation Case Manager
Wayfair
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $83,500 - $92,500 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Respond to employee inquiries regarding HR policies, procedures, and systems within the Leaves and Accommodations workstream, focusing on ADA support.
- Serve as a subject matter expert and reliable resource for ERC teammates, cross-functional stakeholders, and internal partners.
- Engage in the interactive process with Talent Management and the business to identify reasonable accommodations.
- Review documentation to determine ADA disability status and identify alternative accommodation options.
- Periodically assess effectiveness and impact of accommodations on employee and business.
- Exercise judgment in managing inquiries, escalating when needed, and providing guidance that aligns with policy while balancing employee experience and business risk.
- Manage return-to-work processes, including medical clearances.
- Maintain accurate and up-to-date leave records in Workday, ServiceNow and other relevant systems.
- Ensure compliance with all federal, state, and local leave laws and regulations, staying current on legislative changes.
- Identify trends and root causes in employee questions or service gaps; share insights and recommend changes to improve results.
- Support process improvements by reviewing and enhancing SOPs, templates, and internal documentation.
- Adapt quickly to shifting business priorities and take on additional responsibilities or special projects as needed.
Requirements
- Bachelor's degree in Human Resources, Business, or related field preferred.
- Prior experience in HR, customer service, shared services, or a call center environment.
- Familiarity with U.S. leave laws, specifically ADA.
- Experience with HRIS and ticketing systems such as Workday and ServiceNow preferred.
- Strong decision-making and prioritization skills.
- Demonstrated research skills and ability to synthesize information from multiple sources.
- Ability to analyze and interpret HR-related data, trends, and reports.
- Comfortable working in a fast-paced, dynamic, and sometimes ambiguous environment.
