ADA Accommodation Case Manager
Wayfair
ServiceNow
Employee Relations Manager
Genworth
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteSalary
💰 $80,200 - $171,400 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
- Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners.
- Prepares summary reports, conclusions, and recommendations.
- Establishes and maintain effective working relationships with employees and management at all levels; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement.
- Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and improving the team member experience.
- Consults with management in developing employee performance improvement plans.
- Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members.
- Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management.
- Providing substantive review and editing of corrective action documentation.
- Partners with external Legal Employment counsel as needed for escalated matters.
- Tracks relevant employee data, metrics & trends to help define process improvements and approaches.
- Perform other duties as assigned.
- Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel)
Requirements
- Bachelor’s degree Human Resources, Human Development, Psychology, or related field
- Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment to include 3 years in an HR Business Partner or Generalist role.
- Human resources certification (SHRM/HRCI/CERP)
- Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents.
- Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes.
- Investigations experience in a remote/Hybrid work environment
- Ability to manage multiple priorities effectively.
- Communicate effectively (verbally and in writing) with all levels of the organization.
- Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.
- Proficiency in HRIS systems (Workday, ServiceNow, PeopleSoft etc.)
