Account Manager

• Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
• Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners.
• Prepares summary reports, conclusions, and recommendations.
• Establishes and maintain effective working relationships with employees and management at all levels; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement.
• Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and improving the team member experience.
• Consults with management in developing employee performance improvement plans.
• Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members.
• Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management.
• Providing substantive review and editing of corrective action documentation.
• Partners with external Legal Employment counsel as needed for escalated matters.
• Tracks relevant employee data, metrics & trends to help define process improvements and approaches.
• Perform other duties as assigned.
• Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel)

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