Field Support Engineer, Pharmacy Automation
KnowHireMatch
SQL
Manager, Field Tech and Execution
Wayfair
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxSQL
About the role
- Lead the delivery of security technology projects from initiation through completion, ensuring milestones are met on time and within scope.
- Coordinate on-site installation, integration, and deployment of security systems, working closely with vendors and field teams to ensure smooth execution.
- Track project progress, resolve roadblocks, and escalate issues when necessary to keep initiatives on schedule.
- Support the rollout of security technology initiatives by creating, updating, or following established SOPs and ensuring consistent application across locations.
- Conduct operational checks and participate in audits to confirm systems are functioning as intended and meet compliance requirements.
- Provide clear documentation and status updates to stakeholders to maintain transparency and accountability.
- Serve as the primary point of contact during project execution, ensuring alignment between internal teams, vendors, and external partners.
- Collaborate with Legal, Talent Management, IT, and Operations to ensure operational requirements match project deliverables.
- Build and maintain strong vendor relationships to ensure timely service and quality outcomes.
- Assist in responding to and resolving security incidents by coordinating on-the-ground actions and ensuring follow-up tasks are completed.
- Document findings from incidents to inform process improvements and prevent recurrence.
- Provide feedback from field execution to inform future project planning and technology enhancements.
- Stay informed on operational best practices to recommend incremental improvements in efficiency and effectiveness.
Requirements
- Bachelor’s degree in a relevant field or 5+ years of experience in access control, camera and VMS systems, alarm monitoring, or as a system integrator.
- Strong technical troubleshooting and problem-solving skills with experience managing remote and on-site security system support.
- Ability to manage multiple projects and priorities in a fast-paced, high-growth environment.
- Entrepreneurial mindset with a bias for action, adaptability to ambiguity, and a focus on delivering results.
- High level of integrity, discretion, and professionalism in handling security matters.
- Strong business acumen, able to work within a budget and demonstrate sound decision-making capabilities.
- Expertise in physical security design, development, and implementation.
- Exceptional analytical and organizational skills, with the ability to translate data into actionable insights.
- Excellent communication and influencing skills, with the ability to gain stakeholder buy-in and navigate a complex organization.
- Ability to travel up to 50% within the U.S. and globally as required.
- Flexibility to work evenings, weekends, or holidays as necessary.
- Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
- Ability to move about within an office, store, or warehouse environment.
- Ability to lift and carry up to 50 lbs. as needed.