Wayfair

Manager

• Lead the delivery of security technology projects from initiation through completion, ensuring milestones are met on time and within scope.
• Coordinate on-site installation, integration, and deployment of security systems, working closely with vendors and field teams to ensure smooth execution.
• Track project progress, resolve roadblocks, and escalate issues when necessary to keep initiatives on schedule.
• Support the rollout of security technology initiatives by creating, updating, or following established SOPs and ensuring consistent application across locations.
• Conduct operational checks and participate in audits to confirm systems are functioning as intended and meet compliance requirements.
• Provide clear documentation and status updates to stakeholders to maintain transparency and accountability.
• Serve as the primary point of contact during project execution, ensuring alignment between internal teams, vendors, and external partners.
• Collaborate with Legal, Talent Management, IT, and Operations to ensure operational requirements match project deliverables.
• Build and maintain strong vendor relationships to ensure timely service and quality outcomes.
• Assist in responding to and resolving security incidents by coordinating on-the-ground actions and ensuring follow-up tasks are completed.
• Document findings from incidents to inform process improvements and prevent recurrence.
• Provide feedback from field execution to inform future project planning and technology enhancements.
• Stay informed on operational best practices to recommend incremental improvements in efficiency and effectiveness.

Manager, Field Tech and Execution

• Respond to employee inquiries regarding HR policies, procedures, and systems within the Leaves and Accommodations workstream, focusing on ADA support.
• Serve as a subject matter expert and reliable resource for ERC teammates, cross-functional stakeholders, and internal partners.
• Engage in the interactive process with Talent Management and the business to identify reasonable accommodations.
• Review documentation to determine ADA disability status and identify alternative accommodation options.
• Periodically assess effectiveness and impact of accommodations on employee and business.
• Exercise judgment in managing inquiries, escalating when needed, and providing guidance that aligns with policy while balancing employee experience and business risk.
• Manage return-to-work processes, including medical clearances.
• Maintain accurate and up-to-date leave records in Workday, ServiceNow and other relevant systems.
• Ensure compliance with all federal, state, and local leave laws and regulations, staying current on legislative changes.
• Identify trends and root causes in employee questions or service gaps; share insights and recommend changes to improve results.
• Support process improvements by reviewing and enhancing SOPs, templates, and internal documentation.
• Adapt quickly to shifting business priorities and take on additional responsibilities or special projects as needed.

ADA Accommodation Case Manager

Sales

• Mattress Category Sales Specialist for Wayfair focused on the Mattress market and technical product features.
• Use deep product knowledge and strong sales skills to help Wayfair customers navigate purchases within the category.
• Meet or exceed monthly revenue, calls per day targets, and other established KPIs.
• Utilize and expand selling skills in a high growth and technical category through creative offerings and initiatives.
• Communicate with inbound customers and conduct outbound follow ups for specialized category sales inquiries.
• Operate in a high-energy, dynamic environment with rapid changes to products, promotions, and operations.
• Collaborate with team members and share innovative ideas to improve customer experience.
• Participate in Wayfair’s training and continuous career development; training on offerings, software, processes and supplier capabilities.
• Embody Wayfair People Principles and act as a brand ambassador to provide a first class customer experience.

Manager, Field Tech and Execution

ADA Accommodation Case Manager

Mattress Sales Specialist