Field Support Engineer, Pharmacy Automation

KnowHireMatch

full-time

Posted on: 9/2/2025

Origin: • 🇺🇸 United States • Washington

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Mid-LevelSenior

SQL

About the role

Provide world-class technical and customer support for advanced pharmacy automation products.
Travel regionally to service, maintain, and repair pharmacy automation equipment.
Provide outstanding customer service by addressing inquiries and resolving issues professionally.
Perform preemptive maintenance to maximize uptime and meet SLA requirements for break/fix situations.
Work with regional and national service teams to diagnose and solve complex technical problems.
Assist Product Implementation Team with installation of new automation systems and train customers on operation and maintenance.
Document all issues and resolution actions in Salesforce Field Service Lightning and provide feedback to management and engineering teams.
Manage and organize company-supplied tools and inventory; timely report expenses through Concur.
Handle occasional weekend, holiday, and overtime coverage, periodic overnight stays, and travel outside the local region.
Physical demands: work indoors/outdoors, stand/walk long periods, lift/carry/push/pull up to 50 lbs frequently and up to 100 lbs occasionally, drive ~4 hours/day, occasional air travel; reasonable accommodations provided.

Education/Experience: Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology preferred; or 3-5 years of field service experience or equivalent combination of education and relevant experience.
Technical Knowledge: Proficient in Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office.
Technical Knowledge: Extensive knowledge of basic computer networking, using Windows tools to identify network and PC information, and setup/use of routers and switches.
Technical Knowledge: Familiarity with locating and editing configuration and XML files within a file structure.
Technical Knowledge: Knowledge of ghosting and re-imaging processes.
Technical Knowledge: SQL knowledge is a plus.
Technical Knowledge: Strong mechanical aptitude and ability to use standard hand tools for complex disassembly/reassembly.
Technical Knowledge: Proficiency with digital multi-meters and voltage/amperage testers.
Other Skills: Highly motivated to deliver superior customer care.
Other Skills: Willingness to extend beyond the typical workday when required.
Other Skills: Strong organizational skills for managing tools and inventory.
Other Skills: Timely reporting of expenses through Concur.