Field Support Engineer, Pharmacy Automation
KnowHireMatch
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide world-class technical and customer support for advanced pharmacy automation products.
- Travel regionally to service, maintain, and repair pharmacy automation equipment.
- Provide outstanding customer service by addressing inquiries and resolving issues professionally.
- Perform preemptive maintenance to maximize uptime and meet SLA requirements for break/fix situations.
- Work with regional and national service teams to diagnose and solve complex technical problems.
- Assist Product Implementation Team with installation of new automation systems and train customers on operation and maintenance.
- Document all issues and resolution actions in Salesforce Field Service Lightning and provide feedback to management and engineering teams.
- Manage and organize company-supplied tools and inventory; timely report expenses through Concur.
- Handle occasional weekend, holiday, and overtime coverage, periodic overnight stays, and travel outside the local region.
- Physical demands: work indoors/outdoors, stand/walk long periods, lift/carry/push/pull up to 50 lbs frequently and up to 100 lbs occasionally, drive ~4 hours/day, occasional air travel; reasonable accommodations provided.
Requirements
- Education/Experience: Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology preferred; or 3-5 years of field service experience or equivalent combination of education and relevant experience.
- Technical Knowledge: Proficient in Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office.
- Technical Knowledge: Extensive knowledge of basic computer networking, using Windows tools to identify network and PC information, and setup/use of routers and switches.
- Technical Knowledge: Familiarity with locating and editing configuration and XML files within a file structure.
- Technical Knowledge: Knowledge of ghosting and re-imaging processes.
- Technical Knowledge: SQL knowledge is a plus.
- Technical Knowledge: Strong mechanical aptitude and ability to use standard hand tools for complex disassembly/reassembly.
- Technical Knowledge: Proficiency with digital multi-meters and voltage/amperage testers.
- Other Skills: Highly motivated to deliver superior customer care.
- Other Skills: Willingness to extend beyond the typical workday when required.
- Other Skills: Strong organizational skills for managing tools and inventory.
- Other Skills: Timely reporting of expenses through Concur.