Coach / Operations Manager Trainee
Walmart
Frontend Coach, Non-Complex
Walmart
full-time
Posted on:
Location Type: Office
Location: Milford • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and develop teams by teaching, training and providing feedback through touring stores and conducting TourtoTeach
- Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising and company direction
- Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions and communicate business objectives to teams
- Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model and manage customer service initiatives
- Resolve customer needs, complaints and issues and develop and implement action plans to correct deficiencies
- Drive financial performance by reviewing and evaluating P&L statements, managing budgeting, forecasting and controlling expenses
- Monitor merchandise presentation, seasonal transitions, inventory flow and operational processes; develop action plans to mitigate shrink and meet sales and profit goals
- Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations and providing recognition
- Coordinate, complete and oversee job-related activities by maintaining relationships with stakeholders, supporting plans and initiatives, identifying goals and measuring progress
- Ensure compliance with company policies and procedures and support company mission, values and standards of ethics and integrity
Requirements
- 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
- For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
- Preferred: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Preferred: Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Preferred: General work experience supervising 5 or more direct reports including responsibility for performance management, mentoring, hiring, and firing
Benefits
- Competitive pay
- Performance-based bonus awards
- Health benefits including medical, vision and dental coverage
- Financial benefits including 401(k), stock purchase and company-paid life insurance
- Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program) covering tuition, books, and fees for programs from high school completion to bachelor's degrees and short-form certificates
- Additional compensation may include Regional Pay Zone (RPZ) and Complex Structure pay
- Annual or quarterly performance bonuses
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingforecastingcustomer service standardsmerchandise presentationinventory managementaction plan developmentperformance managementmentoringhiring
Soft skills
leadershipcommunicationcollaborationtrainingfeedbackproblem-solvingcustomer servicerelationship managementorganizational skillschange management
Certifications
Bachelor of Science in Business ManagementCertificate of Completion in People and Business LeadershipFirearms Authorized TrainingCriminal Background Check (CBC)