Frontend Coach, Non-Complex
Walmart
Coach / Operations Manager Trainee
Walmart
full-time
Posted on:
Location Type: Office
Location: Brazil • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $38 per hour
Job Level
Entry Level
About the role
- Lead and develop store teams through teaching, training, touring stores and providing feedback (Tour to Teach)
- Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising and company direction
- Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions
- Model and demonstrate exceptional customer service standards following the One Best Way (OBW) service model and manage customer service initiatives and community outreach
- Resolve customer needs, complaints and issues and develop/implement action plans to correct deficiencies
- Provide process improvement leadership to ensure a high quality customer experience
- Drive financial performance and sales by reviewing and evaluating P&L statements, managing budgeting, forecasting and controlling expenses
- Monitor merchandise presentation, seasonal transitions, inventory flow and operational processes and develop/implement action plans to mitigate shrink and achieve sales/profit goals
- Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations and providing recognition
- Recruit and develop qualified associates to meet staffing needs and company growth
- Coordinate, complete and oversee job-related activities by building relationships with stakeholders, supporting plans/initiatives, setting goals, measuring progress and addressing improvement opportunities
- Ensure compliance with company policies and procedures, support company mission, values and standards of ethics and integrity, and apply the Open Door Policy
- Promote a culture of belonging, respect the individual, act with integrity, serve customers and strive for excellence
Requirements
- 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
- For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
- For facilities that sell only ammunition: may require a current state issued Certificate of Eligibility (where state specific requirements apply)
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
- Preferred: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Preferred: Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Preferred: General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing
Benefits
- Competitive pay
- Performance-based bonus awards
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U: Walmart-paid education benefit (high school completion to bachelor's degrees, English Language Learning, short-form certificates); tuition, books, and fees paid by Walmart
- Additional compensation may include Regional Pay Zone (RPZ)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingforecastingprocess improvementcustomer service standardsmerchandisinginventory managementstaffingperformance managementmentoring
Soft skills
leadershipcommunicationcollaborationproblem-solvingcustomer servicerelationship buildingtrainingcoachingintegritycultural awareness
Certifications
Bachelor of Science in Business ManagementCertificate of Completion in People and Business LeadershipFirearms Authorized TrainingCriminal Background Check (CBC)