Coach / Operations Manager Trainee
Walmart
Coach/Operations Manager Trainee
Walmart
full-time
Posted on:
Location Type: Office
Location: Millersburg • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $38 per hour
Job Level
Entry Level
About the role
- Leads and develops teams effectively by teaching training and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
- Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
- Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.
Requirements
- 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
- For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements: may require a current state issued Certificate of Eligibility.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
- Preferred: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Preferred: Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- Preferred: General work experience supervising 5 or more direct reports including responsibility of performance management, mentoring, hiring, and firing.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U tuition, books, and fees paid for eligible education programs (high school completion to bachelor's degrees, English Language Learning and short-form certificates).
- Performance-based bonus awards and other great benefits.
- Additional compensation includes annual or quarterly performance bonuses.
- Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L analysisbudgetingforecastinginventory managementprocess improvementcustomer service managementmerchandisingaction plan developmentstaffingperformance management
Soft skills
leadershipcommunicationcollaborationactive listeningmentoringadaptabilityproblem-solvingcustomer focusteam developmentorganizational skills
Certifications
Bachelor of Science in Business ManagementCertificate of Completion in People and Business LeadershipFirearms Authorized TrainingCriminal Background Check (CBC)Certificate of Eligibility
