Walmart

Coach / Operations Manager Trainee

Walmart

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $31 - $38 per hour

Job Level

Entry Level

About the role

  • Lead and develop teams effectively by teaching, training and actively listening to associates; touring stores and providing feedback; Tour-to-Teach communicating and collaborating with all levels of associates regarding store operations; utilizing technology, business initiatives, merchandising and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
  • Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; manage and support customer service initiatives, ensure customer needs, complaints and issues are successfully resolved; develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high quality customer experience.
  • Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; manage and assist in budgeting, forecasting and controlling expenses; monitor merchandise presentation, seasonal transitions, inventory flow and operational processes; develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
  • Provide supervision and development opportunities for hourly associates by hiring, training and mentoring of associates; assigning duties, setting clear expectations, providing associate recognition, promoting a belonging mindset; recruit and develop qualified associates to meet staffing needs.
  • Coordinate, complete and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; support plans and initiatives to meet customer and business needs; identify and communicate goals and objectives; build accountability and measure progress; identify and address improvement opportunities and demonstrate adaptability and promote continuous learning.
  • Ensure compliance with company policies and procedures and support company mission, values and standards of ethics and integrity; implement related action plans; utilize and support the Open Door Policy and provide direction and guidance on applying these in executing business processes and practices.

Requirements

  • 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
  • For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
  • For facilities that sell only ammunition and have state specific requirements, may require a current state issued Certificate of Eligibility.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).