WalkMe™

Manager

• Own and manage the end-to-end renewal process for a defined Book of Business.
• Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections
• Maintain accurate and up-to-date records of client interactions and renewal statuses.
• Provide regular reports and forecasts to leadership regarding renewal pipeline, risks, and opportunities.
• Implement strategies to increase customer retention and reduce churn through the defined renewal processes
• Partner with Account Executives and Customer Success Managers to sell multi-year subscription renewals and demonstrate the business value of the software subscription & services.
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and order form preparation and utilize frameworks for exceptions for approvals
• Work closely with Install Base leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions.

Renewal Manager, Japanese Speaking

Community Manager

• Own WalkMe World as the core community platform, managing content, engagement, moderation, and overall experience on Salesforce Community
• Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives
• Connect community efforts across channels (community platform, events, education, customer communications) to create a cohesive experience
• Design and lead user-generated content initiatives that elevate customer voices, encourage peer-to-peer sharing, and showcase real-world digital adoption use cases
• Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community
• Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback
• Collaborate with SAP stakeholders to ensure alignment with SAP’s community ecosystem
• Track and analyze engagement and sentiment across community touchpoints, using insights to continuously improve impact
• Foster peer-to-peer learning by identifying and activating champions, contributors, and advocates

Senior Community Manager

Account Executive

• You are a true sales hunter and understand the difference between demand fulfillment and demand creation for new category selling
• You leverage the Value selling methodologies in the way you discover, qualify and sell
• You will drive the end to end sales process, from establishing the customer relationship to business development and executing successful end to end sales pursuits, closing new logos while expanding our existing accounts.
• You are deeply curious and are constantly looking for new areas to expand business within WalkMe’s accounts aligned to our customer pain points and their business outcomes.
• You manage and respond to incoming inbound and outbound lead requests as required.
• You partner collaboratively with Customer Success Managers, BDRs, Marketing and our Alliance organisation to identify and close new logos and up-sell and cross-sell opportunities within your existing accounts.
• You will manage sales activity including daily, weekly, monthly and quarterly forecasting of pipeline and revenue in our corporate CRM and to management ensuring system hygiene and data excellence.
• You are passionate about consistently hitting and exceeding your quarterly and annual quotas and appreciate that activity is the cornerstone of results
• You are capable and comfortable of engaging with all levels of the target organizations, including senior executives.
• You will present WalkMe’s corporate narrative, value proposition and solutions using value-based sales approaches and techniques.
• You care deeply and work well in the execution of sales engagements leveraging internal cross-functional teams including senior management, finance, deal desk and corporate counsel from pricing to contract negotiation all the way through to signed contracts.

DevOps Engineer

• Assist in managing deployment pipelines to facilitate smooth and efficient software releases.
• Help implement and maintain observability solutions for monitoring system performance and reliability.
• Support local development environments to optimize developer workflows.
• Work with development teams to ensure infrastructure aligns with project requirements.
• Contribute to improving the security of our infrastructure by assisting with proactive measures and audits.
• Assist in developing and maintaining automation scripts and tools to enhance operational efficiency.
• Help troubleshoot and resolve infrastructure and application issues to minimize downtime and maintain smooth operations.
• Participate in evaluating and integrating new technologies to enhance the scalability, reliability, and security of our infrastructure.

System Administrator

• Build and optimize infrastructure to support hundreds of users.
• Play a key role in decision-making for IT processes and systems.
• Oversee monitoring, maintenance, configuration, and system reliability.
• Automate repetitive tasks to increase efficiency and innovation.
• Collaborate across teams to ensure a secure and productive digital environment.

IT System Administrator – Contractor

• Own the end-to-end delivery cycle of SAP Embedded digital adoption projects, from intake through launch and post-go-live maintenance, including timelines, milestones, and ensuring high-quality delivery
• Ensure delivery aligns with pre-agreed scope, success criteria, and program objectives.
• Plan and coordinate resource allocation across WalkMe R&D, Solutions Engineers, Designers and supporting teams.
• Drive regular project governance cadences, including status updates, risk reviews, and stakeholder check-ins.
• Serve as the primary point of contact for assigned internal customers, building and maintaining strong, trusted relationships with all stakeholders.
• Act as an advocate for technical and operational needs within the SAP Embedded Program.
• Maintain a deep understanding of SAP release cycles, system changes, and deployment timelines.
• Coordinate adoption activities in alignment with SAP releases, upgrades, and process changes.
• Ensure dependencies between SAP changes and digital adoption deliverables are clearly identified and managed.

Digital Adoption Project Lead – SAP Embedded Program

Solutions Engineer

• Build and implement WalkMe digital adoption solutions embedded within SAP platforms (e.g., SuccessFactors, S/4HANA, Ariba, SAP CX).
• Deliver WalkMe solutions according to defined requirements, timelines, and quality standards for external-facing customer projects.
• Participate in solution design discussions to translate business requirements into effective digital adoption experiences.
• Own assigned build components end-to-end, including configuration, testing, and iteration based on feedback.
• Execute quality assurance testing to ensure solutions meet accessibility, responsiveness, and cross-browser/platform standards.
• Collaborate with Program Managers and Solution Architects to support successful customer deliveries.
• Maintain and enhance existing WalkMe implementations through SAP releases, environment changes, or evolving business processes.
• Document solutions and build logic to support scalability, maintainability, and knowledge sharing.
• Work with Product, R&D, and Support teams to provide feedback on product capabilities, limitations, and enhancements related to SAP use cases.
• Continuously identify opportunities to improve solution effectiveness, user experience, and adoption outcomes.

Digital Adoption Solutions Engineer – SAP Embedded Program

Implementation Specialist

• Own and lead the end-to-end technical implementation of WalkMe across SAP applications.
• Own the initial engagement with new SAP application teams, serving as the primary technical point of contact to drive adoption and scale WalkMe’s footprint across SAP applications.
• Drive the deployment and rollout of WalkMe across leading SAP applications in large enterprise environments.
• Manage and support the full technical integration process, including: Validating technical flows and implementation processes; Troubleshooting integration and deployment issues; Coordinating with Support and Engineering teams to resolve blockers.
• Help shape and influence continuous product improvements by providing structured feedback, insights, and implementation learnings to WalkMe Product Managers.
• Ensure a successful go-live by validating that WalkMe content and in-app guidance are ready to support end users on the application.
• Act as the primary technical point of contact throughout the implementation lifecycle.
• Manage parallel implementations and timelines while maintaining high quality and delivery standards.
• Build and maintain strong working relationships with internal teams and enterprise stakeholders.

Implementation Engineer

Product Designer

• Work with Product Managers to define, design and deliver amazing products.
• Design interactions for new features, applying existing design patterns and creating new ones, across our platforms.
• Create user journeys and product flows.
• Define users’ needs, motivation and pain points.
• Create Wireframes, from rough sketches to rich prototypes.
• Conduct a full design cycle from collecting inspiration through creating a pixel-perfect UI for all states and scenarios and deliver to development.
• Be part of a dynamic workplace where you'll collaborate with various product and engineering teams, locally and overseas.
• Working closely with global teams and stakeholders at SAP.
• Put yourself in the mindset of WalkMe users leveraging user research to better understand core and target users.
• Conduct usability tests to help inform design improvements.
• Stay up to date with industry trends to keep ahead of competitors.

• Manage an existing book of business with the opportunity to upsell & cross-sell across multiple lines of business within your accounts
• Alignment with key SAP accounts in the Mid West with a particular focus in Healthcare, Manufacturing, Financial Services, and Retail
• Prospecting & new logo acquisition of F500 accounts within your assigned territory
• Understanding and mapping of large, complex accounts with multiple lines of business
• Responsible for forecasting and achievement of quarterly/annual target quota
• Building relationships with existing partners with a focus on large SI’s
• Present WalkMe solutions using a value-selling / MEDDICC approach and methodology

Account Executive – Named

Support Engineer

• Communicate with customers via email, live chat, and screen shares.
• Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
• Develop in-depth knowledge of our products and their features.
• Engage with customers to understand and fulfil their goals with our solutions.
• Apply and share best practices for optimal use of our products.
• Innovate and propose ideas for enhancing the overall customer experience.