Senior Community Manager
WalkMe™
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Salary
💰 $125,000 - $140,000 per year
Job Level
About the role
- Own WalkMe World as the core community platform, managing content, engagement, moderation, and overall experience on Salesforce Community
- Design and execute community programs, including events, learning moments, campaigns, and advocacy initiatives
- Connect community efforts across channels (community platform, events, education, customer communications) to create a cohesive experience
- Design and lead user-generated content initiatives that elevate customer voices, encourage peer-to-peer sharing, and showcase real-world digital adoption use cases
- Partner with Customer Success, Product, Education, Marketing, Support, and SAP teams to drive shared investment in the community
- Align community initiatives with corporate priorities while staying deeply rooted in customer needs and feedback
- Collaborate with SAP stakeholders to ensure alignment with SAP’s community ecosystem
- Track and analyze engagement and sentiment across community touchpoints, using insights to continuously improve impact
- Foster peer-to-peer learning by identifying and activating champions, contributors, and advocates
Requirements
- Experience managing or scaling a customer community or engagement program across multiple channels
- Hands-on experience owning a community platform (Salesforce Community preferred; Khoros a plus)
- Strong understanding of community as a strategic customer engagement motion
- Experience designing and executing virtual customer events that drive engagement and skill development
- Experience building community initiatives that encourage user-generated content and peer-to-peer sharing
- Proven ability to influence cross-functional teams and drive alignment without direct authority
- Excellent communication skills with a talent for making complex ideas approachable and engaging
- Comfortable operating at both a strategic and executional level
- Analytical mindset with experience using engagement data to guide decisions
- Passion for building authentic, valuable customer communities
Benefits
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce CommunityKhoroscommunity engagementevent designuser-generated contentdata analysiscustomer advocacydigital adoptioncommunity program executionpeer-to-peer sharing
Soft skills
communicationinfluencecollaborationstrategic thinkingexecutional skillsanalytical mindsetcustomer focuscreativityleadershipproblem-solving