Priority Claims Specialist III
Hanger, Inc.
Director, Patient Enrollment and Experience
Vynca
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $155,000 per year
Job Level
Lead
About the role
- Directly manage and support the Clinical Outreach and Community Engagement teams responsible for enrolling patients into ECM and Palliative Care programs
- Set clear performance goals and KPIs for outreach efforts, including call volume, contact rates, enrollment conversions, and engagement quality
- Provide ongoing coaching, support, and performance feedback to ensure team alignment with patient-centered goals and regulatory standards
- Develop and lead strategies and workflows to identify and enroll eligible patients into both the Enhanced Care Management and Palliative Care programs
- Ensure outreach efforts align with eligibility criteria, clinical priorities, and program timelines and partner with clinical teams to facilitate smooth transitions from initial contact to care plan initiation
- Oversee outreach campaigns across multiple channels (phone, text, mail, events, community partnerships) and tailor messaging for diverse populations
- Monitor engagement metrics and adjust outreach strategies for continuous improvement
- Collaborate with Product, Data, Compliance, Care Management, Provider Relations, and Clinical Operations teams to optimize CRM workflows, patient tracking, reporting, and timely handoffs
Requirements
- 5+ years of experience in healthcare operations, patient engagement, or enrollment, with 2+ years in a team management role
- Direct experience overseeing or managing call center/outreach functions in a healthcare setting
- Understanding of Enhanced Care Management, palliative care models, social determinants of health, and person-centered care principles
- Track record of leading teams to meet or exceed enrollment targets
- Familiarity with CRMs (Salesforce preferred), EHR systems (AthenaHealth), and communication tools (Slack, Zoom, Google Workspace)
- Strong interpersonal and communication skills, with a collaborative mindset and high empathy
- Bilingual (English/Spanish), preferred
- Willingness and ability to work core business hours aligned to Pacific Standard Time
- Authorization to work in the United States (E-Verify upon hire may be required)
- Background check, which may include a drug test or other health screenings prior to employment
Benefits
- medical, dental, and vision insurance
- income protection benefits
- flexible PTO
- company holidays
- 401k
- access to other wellness benefits
- competitive compensation based on factors such as experience, skills, location, company needs, and market demands
- For field roles, mileage reimbursement will be provided per IRS guidelines.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare operationspatient engagementenrollmentcall center managementEnhanced Care Managementpalliative caresocial determinants of healthperson-centered careperformance metricsoutreach strategies
Soft skills
interpersonal skillscommunication skillscollaborative mindsetempathyteam managementcoachingperformance feedbackgoal settingstrategic developmentcontinuous improvement
