Operations

• Understand customers’ legacy biller data models, payment structures, and reporting practices
• Pull, analyze, and validate reports from customer EMRs to uncover RCM trends and benchmarks
• Partner with Revenue Analytics and QBR teams to measure and articulate Commure’s performance vs. old billers
• Build and maintain standardized runbooks for benchmarking workflows
• Identify gaps in customer data and design scalable approaches for recurring benchmarking scenarios
• Collaborate with product and engineering to codify EHR-specific configurations
• Train and manage offshore QA/ops teams responsible for data validation and benchmarking tasks
• Define workflows, set SLAs and quality metrics, and drive continuous improvement across global teams
• Partner with engineering and internal ops to build Retool dashboards, automations, and benchmarking tools
• Translate manual workflows into scalable, tech-enabled solutions
• Act as the connective tissue between Professional Services, Revenue Analytics, and Product teams
• Provide insights to customer-facing teams to support onboarding, QBRs, and ROI demonstrations
• Surface patterns and customer needs that can inform Commure’s broader RCM and AI product strategy

Operations Manager, Benchmarking

Salary

Job Level

Tech Stack

About the role

Requirements

Senior Staff Business Intelligence Engineer, RWD/RWE

Data Scientist, AI Analytics, Strategy and Activation

Senior Healthcare Analyst

Information Systems Architect - Advanced

Senior Data Scientist