Associate Recruiting Specialist
Latham & Watkins
Sales Support Specialist
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $29 per hour
Job Level
JuniorMid-Level
About the role
- Proactively support servicing and account administration for clients, partners, brokers, and consultants to support customer satisfaction, growth, and retention strategies
- Support and create administrative sales activities associated with qualifying and quoting to prospects, installation of new clients, changes to existing clients, processing renewals, and open enrollment
- Establish and maintain strong internal relationships with account managers, sales personnel, and other key business partners to understand customer requirements related to products and service offerings
- Provide administrative support for client development plans and assigned projects supporting strategic objectives, communication, growth, and retention
- Communicate and coordinate client requirements and needs with business partners to ensure accurate information for client plan design and expectations
- Support implementation and intake requests of new clients to meet or exceed specified implementation time frames
- Verify client administrative requirements are met, documented, and agreed to by business partners within approved processes/procedures
- Maintain working knowledge of existing and new products/services to ensure accurate information is provided to sales/account management team and clients or brokers
- Utilize sales automation system to maintain current client and prospect records and data
- Identify problematic issues, offer alternative approved solutions, and escalate to appropriate business partners as needed
- Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction
- Prepare collateral and conduct open enrollment presentations for sales team, clients, and client members to support benefit fairs
- Ensure complete and accurate information is set up in systems to maintain current client, broker, and prospect records
Requirements
- Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues
- Ability to quickly learn the company’s products and service offerings and internal systems
- Ability to manage multiple concurrent account implementations and business issues
- Understanding of business objectives and the business environment
- Work within agile environment demonstrating a proven ability to adapt to change quickly
- Excellent interpersonal, written, and verbal communication skills
- Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources
- Proficient with MS Office, word processing and spreadsheet applications including building files, writing formulas, combining columns, copying, and merging data/files
- Subject to pre-employment substance abuse testing
Benefits
- As a part of the compensation package, this role may include eligible bonuses and commissions.
- For more information regarding VSP Vision benefits, please click here.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclient serviceaccount administrationsales activitiesimplementationdata managementproblem resolutionproduct knowledgedocumentationpresentation skills
Soft skills
relationship buildingissue resolutionadaptabilityinterpersonal communicationwritten communicationverbal communicationorganizational skillsprioritizationmulti-taskingcollaboration
Certifications
pre-employment substance abuse testing
