Vouch Recruitment

Operations

• Deliver timely, consistent responses to client and internal/external stakeholder inquiries
• Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
• Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
• Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives
• Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
• Coordinate with clients and billing partners to resolve billing-related matters
• Identify opportunities to add value for brokers through proactive follow-ups and operational improvements
• Assist in documenting and refining day-to-day processes to improve operational efficiency

Brokerage Operations Associate

Product Manager

• Design the judgment capture system
• Define what broker judgment looks like when it's captured correctly — the artifact schema that turns unstructured decisions into structured intelligence.
• Design the feedback loops that allow domain experts to validate, correct, and enrich what the system surfaces — without adding friction to how they already work.
• Own the broker relationship: understand what advice actually looks like, what experts trust, and what the system gets wrong in interesting ways.
• Map workflows into tangible assets, advice units, and recommendations for brokers to act on.
• Translate expert corrections into system improvements.
• Define and hold the standard for "good"
• Own the evaluation framework: what does it mean for this system to be materially better than a generic AI model with the same context?
• Build instrumentation with the engineering team to track whether the system's intelligence is actually improving.
• Drive priorities and protect velocity

Senior Product Manager, Platform – AI

Full-stack Engineer

• Design and build integrations across system boundaries, including backend services (TypeScript/Python), Salesforce (Apex, Flows), and data platforms such as Snowflake.
• Implement reliable interfaces and data access primitives used by agentic workflows, including well-bounded tool interfaces, filtering constraints, and normalized data contracts.
• Design APIs, event flows, and service contracts that enable agents and human workflows to interact safely with operational systems.
• Improve reliability and observability across integration boundaries through testing, monitoring, and clear error classification and remediation patterns.
• Reason about logic placement across system layers (Salesforce, backend services, data pipelines, agent layers) and implement solutions in the appropriate system.
• Collaborate with engineering leadership, product managers, and domain experts to shape architecture decisions and drive improvements in system design.
• Work directly with real-world operational data across systems (Salesforce, Postgres, Snowflake) and design access patterns usable by both product workflows and agent systems.
• Contribute to the development of AI-enabled workflows and agent infrastructure, ensuring systems remain predictable, auditable, and production-ready.

Senior Software Engineer – Agentic Integrations

Business Operations

• Partner with senior business leaders to identify, frame, and prioritize high-impact opportunities and operational problems
• Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
• Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality
• Support scenario modeling and operational planning in close partnership with Finance
• Pressure-test assumptions and surface tradeoffs to support high-quality decision making
• Perform ad-hoc analysis to validate projects and assumptions
• Help business leaders translate insights into clear decisions, including recommended paths forward
• Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
• Lead high-priority initiatives from concept through execution, either as: A senior individual contributor owning delivery, or A cross-functional project lead coordinating teams without formal authority
• Drive initiatives across Operating model changes, New product and segment expansion, Cross-functional process changes
• Coordinate work across multiple teams and roadmaps to reduce coordination overhead
• Establish clear goals, milestones, owners, and success metrics for initiatives
• Track progress, surface risks and dependencies, and course-correct as needed
• Define KPIs to measure the impact of decisions and initiatives
• Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
• Capture learnings and feed them back into future planning and decision cycles

Brokerage Operations Associate

Senior Product Manager, Platform – AI

Senior Software Engineer – Agentic Integrations

Senior Business Operations Manager