Volkswagen Group

• Ensuring a stable, high-quality 24x7 Service Operation and Service Delivery for the SAP landscape, including SAP ECC / S/4HANA and related integration platforms (e.g., SAP PI / Integration Suite, SAP BTP, SAP RISE @ AWS)
• Managing and continuously improving ITILv4-based service management processes (Incident, Problem, Change, Service Request) in collaboration with IT service partners and SAP Basis teams
• Monitoring service performance and ensuring SLA compliance, proactively identifying risks, dependencies, and improvement opportunities
• Acting as a key point of contact for stakeholders, ensuring clear communication and alignment across a multicultural and distributed environment
• Driving data-based decision-making, including reporting, KPI tracking, forecasting, and defining actionable improvement plans
• Enhancing service quality and stakeholder satisfaction by reducing incidents, eliminating recurring issues, and improving operational efficiency
• Ensuring compliance with security standards, internal policies, and regulatory requirements
• Maintaining accurate and up-to-date service documentation (runbooks, procedures, service catalogues)
• Promoting Continual Service Improvement (CSI) through structured analysis of operational data
• Fostering collaboration and alignment across distributed teams (Portugal, Germany, India)

Service Manager, SAP Basis

Events

• Develop and coordinate communication materials
• Update content on the intranet and other communication channels
• Support event planning and execution
• Assist the team with operational tasks (e.g., coordinating external suppliers)

Intern – Site Management, Events & Communications

Graphics Designer

• Responsible for assisting the HR Inclusion and Engagement Specialist with compiling marketing material/designs related to company engagement initiatives and general administrative and project support.
• Supports the HR Inclusion and Engagement Specialist in the development and delivery of all internal marketing and graphic design tools, including but not limited to websites, print media, product design, displays, and productions.
• Coordinates marketing design projects, collaborating with multiple departments.
• Designs and develops product brand identity.
• Plans concepts by studying relevant information and materials.
• Illustrates concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Prepares finished art by operating necessary equipment and software.
• Coordinates with outside vendors, art services, web designer, marketing, printers, and colleagues, as necessary.
• Contributes to team efforts by accomplishing tasks that align with and promote the Company’s culture management goals (e.g., Inclusion & Belonging).
• Creates a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
• Reviews final layouts and suggests improvements when necessary.
• Engages in continuous process improvement efforts around marketing and communication.
• Performs other job-related duties and works on special projects as assigned.

Summer Intern, HR Engagement – Graphic Design

Procurement

• Possible tasks within this role include project management and organization
• Involvement in team-based activities requiring analytical thinking and communication skills

Purchasing Scholar

Consultant

• Develop and drive organisational development and employee engagement initiatives across the business
• Focus on improving workplace culture, leadership effectiveness, and overall employee engagement through structured programmes, surveys, and interventions
• Plan and manage annual employee engagement (StiBa) survey process
• Support managers throughout the survey process, including preparation, feedback, and action planning
• Guide leadership in creating and tracking engagement action plans
• Facilitate workshops, discussions, and engagement sessions across teams
• Analyse survey results and prepare clear reports and presentations
• Coordinate communication and engagement campaigns with internal teams
• Act as the main liaison with global VW engagement networks
• Support implementation of group-wide engagement initiatives and recommendations
• Facilitate organisational development, culture, and learning interventions
• Identify team culture challenges and provide solutions
• Organise engagement activities such as workshops and team events
• Work with internal communications to ensure clear messaging
• Manage budgets related to OD and engagement initiatives
• Track progress and measure the effectiveness of engagement programmes

OD & Engagement Consultant

Customer Support

• Scheduling and reception of clients
• Intake, processing, and case management related to loss events
• Issuing approvals for payouts related to loss events
• Submitting objections to insurance calculations and related matters
• Systematic handling of loss events, preparation of supporting documentation, and archiving
• Cooperation with dealer service centers, insurance companies, and clients

Customer Service Employee – Leasing

Sales

• Identify and secure corporate and fleet sales opportunities to drive volume and market share
• Build and manage relationships with fleet clients, leasing companies, and key accounts
• Manage a portfolio of corporate clients and coordinate structured sales engagement programmes
• Support and guide the Dealer Network on corporate sales strategies and prospecting
• Utilise CRM systems (SAP) to manage customer data, insights, and interactions
• Lead negotiations with fleet customers to secure incremental sales
• Monitor competitor activity and provide market insights and recommendations
• Plan and execute corporate sales campaigns and initiatives
• Track performance, analyse feedback, and drive continuous improvement
• Align dealers, regional teams, and corporate clients to maximise sales outcomes

Corporate Sales Specialist

Human Resources

• Liaising and consulting with all levels of Management, Union and Employees on Human Resource issues.
• Handling, assisting and advising line with the disciplinary, grievance, absenteeism, incapacity and disability processes.
• Effective Liaison with Shop Stewards and the union on employee related matters.
• Coordinating and actioning the recruitment, selection, appointment and integration of suitable candidates into the organization.
• Coordinating and processing HR Administration, including compensation and wages.
• Conducting policy workshop updates to employees and supervision.
• Preparing for and representing the Organization in various conflict resolution applications.
• Recommending, implementing and participating in job evaluation processes.
• Participating and providing information for succession planning.
• Leading or participating in inter- and cross-divisional HR related projects when required.
• Coordinating and presenting relevant training interventions.
• Assisting in the resolution of payroll queries.

HR Business Technical Business Partner

Business Analyst

• Lead and deliver medium to large NSO/SSA Business and Dealer IT projects
• Drive business innovation and process optimisation, aligned to VWGA and NSO strategic objectives
• Conduct benchmarking and trend analysis across OEMs, Volkswagen Group, and global markets
• Provide consultative support to NSO and Dealer Network to enhance system integrity and simplify processes
• Facilitate stakeholder workshops to define requirements and implement standardised solutions
• Develop and manage business cases, including feasibility, costing, and project approvals
• Manage project budgets end-to-end, including planning, tracking, forecasting, and corrective actions
• Manage suppliers and cross-functional teams, ensuring delivery within scope, time, and budget
• Lead the implementation and rollout of new business initiatives, systems, and digital solutions
• Drive change management, training, and communication, and leverage data and analytics to enable insights and continuous improvement

IT Business Analyst/Project Lead

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Contact Center Agent, Automotive Service – German Speaker

AI Engineer

• Apply machine learning/deep learning to the automotive industry
• Develop and maintain machine learning modules
• Design and implement new machine learning-based approaches
• Integrate new software modules into existing frameworks
• Conduct software testing and evaluation
• Develop technical specifications and documentation

Security Engineer

• Supporto nel monitoraggio della conformità ai requisiti della legislazione vigente
• Supporto nella redazione del Documento Unico per la Valutazione dei Rischi (es. DUVRI italiano)
• Verifica della idoneità tecnica e professionale dei fornitori affidatari
• Monitoraggio della conformità alle normative di salute e sicurezza sul lavoro
• Supporto nell'implementazione e formalizzazione di documenti e procedure interne relative alla sicurezza sul lavoro
• Gestione dei requisiti di documentazione imposti sui fornitori affidatari
• Supporto nella gestione delle non conformità

Corporate Security Intern

• Independently conducting scientific research, designing, and evaluating new methods
• Developing methods for AI-based automation of security validation processes
• Quantitatively and qualitatively analyzing real-world production and OT environments
• Creating proofs of concept and prototypical tools
• Publishing scientific results and presenting them at international conferences

PhD Student, Industrial Cybersecurity

Solutions Engineer

• In partnership with Enterprise and other Solution architects, define solution architecture and technical context diagrams in alignment to business/technology strategy, specific initiative functional and nonfunctional requirements.
• Keep the technical footprint current (fitness assessment, technical debt, application health etc.)
• Ensure alignment and collaboration with EA group, peer Domain Architects and Solution Architects
• Understanding, advocating and supporting the IT strategy, as well as analyzing the servicing operations IT environment to detect deficiencies and recommend improvements
• Leading, promoting and communicating domain architecture progress, outcomes and results
• Provide technical consultation, research, etc. for application development projects as needed.
• Participate in the evaluation and selection of standard technologies and/or products.
• Analyzing IT industry and market trends to determine their impact on the business and operations
• Provide technical leadership and consulting to the development teams
• Support development team management and solution architects to ensure domain development teams compliance with the enterprise architecture standards, quality of code, adherence to metrics/targets.
• Identifying the organizational resources, structures and cultural change necessary to support the enterprise architecture
• Ensure application developers have appropriate knowledge, experience, tooling, environments, and support in order to become a high performing team
• Constantly keeping an eye on optimal utilization technology investments.
• Assists in the budgeting process

Senior Solutions Architect

SDET

• Lead the development and execution of comprehensive test strategies for EVSE products, including AC and DC charging systems.
• Design, implement, and maintain test plans, test cases, and automated test frameworks.
• Validate system performance, safety, interoperability, and regulatory compliance (UL, IEC, SAE standards).
• Conduct functional, regression, stress, environmental, and field testing.
• Collaborate cross-functionally with hardware, firmware, software, and product teams to identify and resolve defects.
• Analyze test results, identify root causes, and drive corrective actions.
• Ensure compliance with protocols such as SAE 1772, OCPP 2.X, ISO 15118, IEC 6185, IEC 62196, UL 2202, UL 2251, and communication interfaces (CAN, PLC, Ethernet).
• Mentor junior engineers and contribute to the continuous improvement of QA processes and methodologies.
• Support certification processes and work with external Vendors, labs, and regulatory bodies as needed.
• Participate in design reviews and provide input on testability, reliability, and quality risks.