Vodafone

Marketing

• Responsable del proceso íntegro de definición, ejecución y desarrollo de la estrategia para toda la cartera de clientes Segmento Low Cost.
• Responsable de definir los ciclos de vida de cliente, participar de los procesos necesarios para implementarlos, definición de momentos de la verdad, comunicaciones con cliente y desarrollo de campañas para fidelizar a los clientes y maximizar el ARPU.
• Definición de políticas de fidelización y retención.
• Responsable de las plataformas de bajas y retención.
• Responsable de definir, ejecutar y asegurar la entrega de la estrategia completa de comunicaciones para los clientes del segmento en cada producto.
• Gestionar las comunicaciones del ciclo de vida transaccional.
• Definición de ciclos de vida para cada una de las etapas de cliente.
• Especificación de requisitos y participación en el diseño e implementación de los procesos necesarios para garantizar la experiencia de cliente.
• Análisis de posicionamiento de clientes, por tipología, tipo de producto, área geográfica.
• Análisis y gestión de KPIs de cartera: Convergencia, permanencias, antigüedad de cliente, ARPUs.
• Definición y ejecución de la estrategia de Churn: que abarca desde el seguimiento diario de la evolución de éste, el diseño de las políticas de retención y puesta en marcha de acciones en los diferentes canales para la prevención y blindaje de la cartera.
• Definir y elaborar campañas sobre la cartera de clientes para incrementar la fidelización, cross sell y up sell, gestión del ARPU.
• Diseño de políticas de fidelización y retención.
• Gestión de Plataformas de Bajas.
• Diseñar y gestionar el programa de fidelización.
• Coordinar la implementación operativa de iniciativas y comunicación con terceros y proveedores.
• Monitorizar resultados y proponer mejoras continuas en la estrategia y ejecución de las iniciativas.

Team Leader – Marketing

• Responsable de la definición, comunicación y Go to Market, incluyendo proyectos estratégicos asociados, asegurando que todas las propuestas comerciales estén fundamentadas en insights de cliente.
• Responsable de la creación de la oferta comercial por canal, monitorizar el entorno competitivo y garantiza que las propuestas comerciales cumplen los objetivos de negocio, siendo además el punto de conexión entre Marketing, Finanzas, GTM y los canales de venta.
• Responsable de definir, ejecutar y asegurar la entrega de la estrategia completa de comunicaciones para los nuevos clientes.
• Gestionarás las comunicaciones del ciclo de vida de onboarding.
• Definir la propuesta comercial asegurando su coherencia con la estrategia de compañía y las necesidades de los clientes.
• Realizar análisis continuo de competencia y mercado para identificar oportunidades de mejora y diferenciación y establecer planes de reacción ágiles.
• Elaboración de Business cases /viabilidad económica de nuevas iniciativas o evolución de oferta/producto.
• Definir los requisitos funcionales y comerciales necesarios para el desarrollo o evolución de oferta/producto.
• Liderar la coordinación transversal con las diferentes áreas de negocio implicadas.
• Liderar el Go to Market y la comunicación 360º de productos y ofertas (campañas, canales de venta, digital, PR e implantación).
• Seguimiento de ofertas/productos y desempeño del mismo, proponiendo acciones de mejora.

Team Leader – Marketing, Customer Base

Data Analyst

• Gather, clean, and consolidate data from multiple sources to present accurate inventory and asset status.
• Produce weekly asset reports outlining current status and highlighting pending customer requests.
• Perform detailed analysis to identify process gaps, risks, and performance issues, and communicate findings to relevant teams.
• Facilitate weekly inventory reviews with customers and internal stakeholders, including RAG (Red, Amber, Green) status reporting.
• Develop weekly and monthly reports focused on NMR conformance and disconnection tracking.
• Respond to ad-hoc customer requests and queries, including validation of upgrade and bulk requests.
• Provide actionable recommendations to enhance performance, improve processes, and reduce risk of revenue impact.

Data Analyst – DLM Enterprise

Program Manager

• The Complex Programme Manager is responsible for the successful mobilisation and delivery of large-scale, complex technology projects
• Lead cross-functional teams, manage multiple product lines, navigate complex stakeholder environments
• Develop comprehensive programme plans, including scope, schedule, budget, risk management, and communication strategies
• Oversee the execution of complex projects, ensuring adherence to project plans and milestones
• Proactively identify and manage risks, issues, and changes, implementing effective mitigation strategies
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders
• Ensure adherence to quality standards and delivery best practices

Programme Manager

Data Scientist

• Create Machine Learning and AI products that provide actionable business insight and drive personalisation for M-Pesa users.
• Developing predictive models with large and varied datasets, working with a community of colleagues across Advanced Analytics, technology, and data and customer functions
• Development of machine learning models for various areas of the business on the Big Data Platform
• Development of prototype code in e.g. PySpark for automated training and scoring of the machine learning models
• Machine Learning Model performance tracking and reporting
• Uses data visualisation to engage audience in a compelling way, enabling effective storytelling
• Work with lead data scientist to deliver key packages of work to meet the needs of business customers
• Works in partnership with Big Data Engineering for data ingestion to support use cases
• Works in partnership with Big Data Production Data Engineering for model automation and productionising
• Contributing to the wider community to enable Machine Learning and AI capability across Vodafone globally.
• Manages and takes ownership of a portfolio of work from model development to stakeholder engagement

Principal Data Scientist

Engineer

• Part of the Assure team in the VBSE NOC
• Managing multiple networks, providing 24 x 7 x365 operational support to VBSE customers.
• Provide expert technical services, focusing on IP elements within the VBSE network
• Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
• Understanding of IP voice Networks and networking (Cisco).
• Undertake remote provide/ commissioning work on equipment deployed on customer and network sites to current specifications.
• Deal effectively /efficiently with queries from customers.
• Provide technical support to others in the department and to customers.
• Make recommendations to VBSE management on complex technical matters.

Shift Engineer

Designer

• Produce detailed low-level design documentation for fixed WAN services, including technologies such as MPLS, IPVPN, SD-WAN, and Dedicated Internet Access (DIA)
• Design network solutions that integrate with existing WAN environments, aiming to minimise disruption and maximise compatibility for customers
• Develop supporting design materials, such as network diagrams where needed, configuration templates, and integration workflows, to support service delivery and operational teams
• Design WAN architectures that meet client needs, focusing on performance, redundancy, security, and scalability
• Collaborate with internal stakeholders (network architects, sales teams, and project managers) to align design with business needs
• Engage with clients to gather technical requirements and provide WAN design consultancy
• Maintain comprehensive department documentation on design standards, technical solutions, and best practices
• Assist the operations team in the handover of LLDs, providing technical guidance for deployment and troubleshooting
• Keep abreast of emerging networking technologies, particularly in the WAN space (e.g. SD-WAN, cloud networking)

Technical Design Authority

Solutions Engineer

• A senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions
• To provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts
• To add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions
• To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability
• Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million-pound complex customer solutions
• Low level discovery of existing solution components and owner of the transition from existing to proposed solution
• Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team
• Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical deliverables
• Technical risk/issue ownership and management/resolution during solution delivery
• Act as a subject matter expert and be accountable for the customer solution design engagement during post-sales solution delivery

Technical Solution Architect

Network Operations

• Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
• Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
• Perform first-level triage, diagnostics, and coordination across multiple resolver teams
• Analyse network KPIs and investigate quality degradation and customer complaints
• Support automation initiatives by identifying process improvement opportunities to reduce manual effort
• Contribute to continuous improvement of operational processes and service reliability

Roaming Network Operations Engineer

Product Manager

• Own and develop the roadmap for existing customer digital experiences across web and app, informed by customer insight, data and business priorities
• Define, prioritise and manage the product backlog to ensure delivery teams are focused on the highest value opportunities
• Be accountable for key performance measures such as digital adoption, journey completion, containment, customer satisfaction, engagement, commercial performance and digital experience performance
• Work closely with UX, engineering, content, analytics and wider business teams to design, deliver and continuously improve customer journeys
• Use customer behaviour, analytics, research and experimentation to identify pain points and opportunities, and translate these into prioritised actions
• Lead the optimisation of digital journeys through A/B testing, hypothesis-led experimentation and post-launch performance analysis
• Partner with operational, support and vendor teams to identify, triage and resolve issues impacting customer experience or commercial performance
• Balance customer, commercial and technical needs to make informed prioritisation decisions aligned to company strategy
• Engage and influence stakeholders across the organisation to build alignment, drive a digital-first mindset and ensure clear product direction
• Ensure delivered experiences meet expected standards for usability, accessibility, performance and compliance.

Digital In-life Product Owner

Backend Engineer

• Design, develop and maintain web applications using .NET Core and .NET Framework (4.5 / 4.8).
• Implement Entity Framework and Entity Framework Core for effective data access and management.
• Develop and integrate RESTful APIs and SOAP services to enable system interoperability.
• Write optimised SQL queries, stored procedures, and manage database schemas using SQL Server.
• Build responsive user interface components using AngularJS (1.0), JavaScript, HTML5, and CSS3.
• Apply design patterns, SOLID principles, and clean architecture practices to ensure maintainable and extensible code.
• Deploy, monitor, and support applications on Azure Cloud, including App Services, Azure SQL, and Azure Functions.
• Ensure application security, scalability, and performance across all layers.
• Participate in code reviews, conduct unit testing, and uphold high-quality coding standards.
• Troubleshoot, debug, and resolve application and database performance issues.
• Prepare and maintain technical documentation and contribute actively to agile development cycles.